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Deskside Support Technician
1 month ago
Title: Desktop Support Technician
Duration: 6-month Contract-to-Hire
Location: West Jefferson, OH 43162
On-Site Schedule: On-site M-F, 8:00am-6:00pm
Pay Rate: $27/h
Day-to-Day:
- Identify, triage, prioritize and resolve Level 1 & 2 Incidents within our Service Level Agreement, which includes responding to high-priority outages outside of normal business hours; work as the liaison between site leadership, IT leadership and other technical team during outages
- Perform daily walks around the warehouse or plant and perform equipment inspections and preventive maintenance
- Manage and maintain an inventory of assets to ensure asset readiness to minimize incident impact and downtime
- Help create and maintain IT processes and procedures to support the site; lead local project management for site technical refreshes, end-user equipment deployments for expansions, and end-user equipment deployments for site startups
- Perform installation, upgrades, maintenance, basic troubleshooting, and repair of various software, as well as computer devices, mobile phones, scanners, network equipment, printers, telephones, etc.
- Provide training, mentorship and leadership for other technicians
- Maintain exceptional service by enforcing quality and customer service standards, analyzing and resolving quality and customer service problems, identifying trends and recommending system improvements
- Make technical recommendations to site leadership regarding problems, projects and releases
- Create batch files or PowerShell scripts for asset management and incident resolution
Must Haves:
- 2 years of experience supporting networked systems
- Ability to troubleshoot and configure RF devices or other handheld terminals, Android PCs and tablets, and printers (multifunction, laser, fax, barcode label, dot matrix and high-volume scanners)
Plusses:
- 5 years of experience supporting a corporate or warehouse networked computer environment
- 5 years of experience installing, troubleshooting and supporting corporate AV equipment; building, deploying and troubleshooting desktop computers in a corporate environment; telephony equipment and Microsoft Windows OS
- Strong understanding of warehouse management systems
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