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Deskside Support Technician

1 month ago

West Jefferson, United States Insight Global Full time

Title: Desktop Support Technician

Duration: 6-month Contract-to-Hire

Location: West Jefferson, OH 43162

On-Site Schedule: On-site M-F, 8:00am-6:00pm

Pay Rate: $27/h

Day-to-Day:

  • Identify, triage, prioritize and resolve Level 1 & 2 Incidents within our Service Level Agreement, which includes responding to high-priority outages outside of normal business hours; work as the liaison between site leadership, IT leadership and other technical team during outages
  • Perform daily walks around the warehouse or plant and perform equipment inspections and preventive maintenance
  • Manage and maintain an inventory of assets to ensure asset readiness to minimize incident impact and downtime
  • Help create and maintain IT processes and procedures to support the site; lead local project management for site technical refreshes, end-user equipment deployments for expansions, and end-user equipment deployments for site startups
  • Perform installation, upgrades, maintenance, basic troubleshooting, and repair of various software, as well as computer devices, mobile phones, scanners, network equipment, printers, telephones, etc.
  • Provide training, mentorship and leadership for other technicians
  • Maintain exceptional service by enforcing quality and customer service standards, analyzing and resolving quality and customer service problems, identifying trends and recommending system improvements
  • Make technical recommendations to site leadership regarding problems, projects and releases
  • Create batch files or PowerShell scripts for asset management and incident resolution

Must Haves:

  • 2 years of experience supporting networked systems
  • Ability to troubleshoot and configure RF devices or other handheld terminals, Android PCs and tablets, and printers (multifunction, laser, fax, barcode label, dot matrix and high-volume scanners)

Plusses:

  • 5 years of experience supporting a corporate or warehouse networked computer environment
  • 5 years of experience installing, troubleshooting and supporting corporate AV equipment; building, deploying and troubleshooting desktop computers in a corporate environment; telephony equipment and Microsoft Windows OS
  • Strong understanding of warehouse management systems

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