Datacenter Operations Specialist
4 weeks ago
Data Center Operations
Durham, North Carolina
Long-term
Year Experience: 5 + years of experience
Interview Process: 2 rounds possible-manager and team member (Virtual), an additional interview with the alternate manager (2nd round, virtual)
Must be located in Durham, North Carolina, fully onsite role. Must haves provided in JD.
Accountabilities:
Periodic inspections of assigned data centers to ensure policies are being upheld Responsible for floor space allocations and related rack and rack peripheral infrastructure build-out to accommodate hardware installations and moves Responsible for generating and communicating Data Center metrics Responsible for management of data center operations owned inventory Communicates provisions of data center policies and standards to the corporation and facilitates customer understanding of processes and procedures Plans and coordinates with various cross-functional teams and vendors to ensure present and future capacity/scalability
Responsibilities
Participates in design of new data center projects Team/project leader on one or more initiatives or projects Manages multiple activities related to data center infrastructure Assumes a leadership role in maintaining up-to-date knowledge of information systems technology and disseminating that knowledge to the organization Responsible for developing, applying, revising and maintaining data center policies, procedures and standards Serves as data center representative in cross-functional projects Provides in-depth guidance and leadership to lower level team members Evaluates implemented solutions and practices, identifies opportunities and recommends solutions for continuous improvements Performs complex tasks with regards to the development of processes, procedures, automation tool implementation, and deployment of tools Works with users, cross-functional technical staffs, and all levels of management and project management to translate requirements into documented processes and procedures Provides operational/technical and/or administrative support for specific software products and tools deployed within the data center Leads the development and delivery of technical training programs
Job Description:
- Develop Expert Level Support on IDRAC, CMC, NIC, HBA connection issues and Server Hardware Troubleshooting
- Develop Intermediate Level Support for OS troubleshooting on Linux, Windows, and ESX (mainly from an Onsite perspective)
- Work and close Service INC and TASK
Must Haves:
- Parts/LOIS Management
- Quarterly Parts Locker Inventory
- Contact Business Partners (DBA, APP, Storage, Network, OS Teams) to schedule downtime
- Hardware Replacements and Upgrades
- BIOS and Firmware Upgrades
- Escalate and Open Support Cases with ProSupport
- Put HOST in and out of Maintenance Mode
- Monthly Datacentre Walkthrough
- Provide Smart Hands for Remote SEs
- Be available for data center on-call support
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