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Customer Success Engineer

3 months ago

Plano, United States Apex Systems Full time

Title: Customer Success Engineer

Location: Fully on-site in Plano, TX

Duration: Year contract

Exact Compensation: $41.38 an hour


Description:

  • Provide technical expertise on our Next Generation Firewall (NGFW) technologies to ensure customers and partners maximize our products' potential.
  • Work closely with our Product and Engineering teams to develop, integrate, and implement network security and endpoint solutions.
  • Serve as a customer advocate, driving product adoption by influencing the product roadmap, leveraging new features, and identifying innovative use cases.
  • Ensure customers maximize their investment by implementing and operationalizing our solutions to achieve their security objectives rapidly.
  • Partner with account teams to deliver a high-visibility, high-touch delivery strategy, technical account plan deployments, and product-level success plans.


Target Qualifications:

  • 5 years of experience in network security engineering, operations, support, or professional service, or similar roles.
  • Experience using a customer centric approach to be able to communicate findings to the product team
  • Experience with Enterprise network products (router, switch, servers, wireless, monitoring, management) is highly desirable.
  • Working knowledge of Windows, Mac, and Linux operating systems is highly desirable.
  • Network Security certification from Palo Alto Networks (PCNSA, PCNSE) or CISSP, CCNA, CCNP, CCIE, or similar is highly desirable.
  • Proven results as a trusted technical advisor, interacting with client teams at various levels of technical and non-technical depth.
  • Experience in customer escalations, account management, and project management.
  • Ability to thrive in a matrixed team environment, anchored by our values of Collaboration, Disruption, Execution, Inclusion, and Integrity.
  • Education: Bachelors or Masters in Cybersecurity or another Engineering degree