Customer Success Manager

3 days ago

Plano, Texas, United States Imperva Full time
Join Our Team as a Customer Success Manager

Cyber security is a rapidly growing field, and Imperva is at the forefront of innovation. As a Customer Success Manager, you will play a critical role in ensuring our customers achieve their goals and maximize the value of our solutions.

We are seeking a highly motivated and experienced professional to join our team. The ideal candidate will have a strong background in customer-facing roles, with a proven track record of building strong relationships and driving customer success.

Responsibilities
  • Develop and execute customer success plans to ensure high customer satisfaction and account growth
  • Collaborate with cross-functional teams, including sales, services, and engineering, to drive customer adoption and time-to-value
  • Provide training and support to customers, ensuring they achieve optimal results from our solutions
  • Identify and address customer needs, escalating issues as necessary to ensure timely resolution
  • Partner with customers to review services, manage escalations, and prepare business reviews to ensure customers have leveraged all relevant features and identify growth opportunities
  • Represent the voice of the customer across Imperva, managing customer surveys, sharing insights, and defining feature requests
Requirements
  • 5+ years' experience in a customer-facing customer success, technical account management, or sales engineering role within the web/network/information industry
  • Technical knowledge of HTTP, DNS, SSL, web applications, load balancers, web optimization, and ideally proxies and firewalls
  • Awareness and understanding of data and application protection regulations
  • Excellent communication and interpersonal skills, with the ability to build strong customer relationships and develop trusted advisor status
  • Ability to work within a globally dispersed, cross-cultural team in a fluctuating workload environment
  • Ability to effectively coordinate multiple clients and internal stakeholders
About Imperva

Imperva is a leading provider of cyber security solutions that protect business-critical data and applications. Our SecureSphere and Incapsula product lines enable organizations to discover assets and vulnerabilities, protect information, and comply with regulations. Learn more about our products and services at www.imperva.com/products and career opportunities at www.imperva.com/careers.

Imperva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, pregnancy, age, sexual orientation, gender identity, marital status, protected veteran status, medical condition, or disability, or any other characteristic protected by law.

  • Customer Success Manager

    5 days ago

    Plano, Texas, United States Tipalti Full time

    About the RoleWe are seeking an experienced Customer Success Manager to join our team at Tipalti. As a Customer Success Manager, you will be responsible for leading a team of Customer Success Managers to drive customer satisfaction, retention, and growth.Key ResponsibilitiesCustomer Success Strategy: Develop and execute customer success strategies to drive...

  • Customer Success Manager

    5 days ago

    Plano, Texas, United States Intuit Full time

    About IntuitAt Intuit, we believe that everyone should have the opportunity to prosper. As a global financial technology platform, we power prosperity for the people and communities we serve.Our MissionWe're on a mission to make financial lives better through the power of technology. Our products, such as TurboTax, Credit Karma, QuickBooks, and Mailchimp,...

  • Customer Success Manager

    5 days ago

    Plano, Texas, United States PathSpot Full time

    {"title": "Customer Success Manager", "description": "Unlock Customer PotentialAt PathSpot, we're on a mission to revolutionize the food industry with cutting-edge technology. As a Customer Success Manager, you'll play a pivotal role in driving customer satisfaction and growth.Key Responsibilities:Build and maintain strong relationships with customers,...

  • Customer Success Manager

    5 days ago

    Plano, Texas, United States PathSpot Full time

    {"title": "Customer Success Manager", "description": "Drive Customer Success at PathSpotAt PathSpot, we're revolutionizing the food industry with our innovative technology. As a Customer Success Manager, you'll play a critical role in ensuring our customers achieve maximum value from our products.Key Responsibilities:Build and maintain strong relationships...

  • Customer Success Manager

    2 weeks ago

    Plano, Texas, United States Lucernex Full time

    About the RoleWe are seeking a highly motivated and results-driven Customer Success Manager to join our team at Lucernex. As a key member of our Customer Success Team, you will be responsible for ensuring the long-term success of our customers by developing and maintaining strong relationships with key business executives and stakeholders.Key...

  • Customer Success Manager

    2 days ago

    Plano, Texas, United States Origina Full time

    About OriginaAt Origina, we're on a mission to revolutionize the software industry. As a leading global provider of third-party IBM software support and maintenance, we're recognized by Gartner as a forward-thinking alternative to traditional software mega-vendors. Our values of Trust, Fairness, Relationships, and Opportunities drive our competitive strength...

  • Customer Success Manager

    5 days ago

    Plano, Texas, United States OpenGov Full time

    Unlock the Power of Effective GovernmentAt OpenGov, we're on a mission to empower governments to make data-driven decisions and deliver better services to their citizens. As a Customer Success Manager, you'll play a critical role in helping our customers achieve their goals and maximize the value of our solutions.Key Responsibilities:Drive platform adoption...

  • Customer Success Manager

    5 days ago

    Plano, Texas, United States Tabit - Restaurant Technologies Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Success Manager to join our team at Tabit - Restaurant Technologies. As a key member of our customer success team, you will be responsible for delivering exceptional customer experiences, ensuring seamless onboarding and implementation of our point-of-sale technology, and providing...

  • Customer Success Manager II

    3 days ago

    Plano, Texas, United States Denali Full time

    Job Title: Customer Success Manager IIAbout the Role:Denali is seeking a highly skilled Customer Success Manager II to join our team. As a key member of our customer success organization, you will be responsible for building and maintaining strong relationships with our customers, ensuring they achieve success with our solutions, and driving overall customer...

  • Customer Success Manager

    1 week ago

    Plano, Texas, United States PathSpot Full time

    Job DescriptionOverviewPathSpot is a leading provider of food safety solutions, dedicated to helping the food industry prevent foodborne illnesses. As a Customer Success Manager, you will play a critical role in driving customer satisfaction and growth.Key ResponsibilitiesBuild and Maintain Customer RelationshipsDevelop and maintain strong relationships with...

  • Enterprise Customer Success Manager

    1 week ago

    Plano, Texas, United States Progress Learning Full time

    **About Us**At Progress Learning, we're dedicated to empowering educators with personalized teaching tools and support to help students master state standards.**Job Summary**We're seeking a seasoned Enterprise Customer Success Manager to join our team. As a key member of our sales and customer success team, you'll be responsible for developing and...

  • Insurance Customer Success Manager

    2 weeks ago

    Plano, Texas, United States HerrinHR Full time

    About the RoleHerrinHR is seeking a highly skilled Insurance Customer Success Manager to join our team. As a key member of our sales team, you will be responsible for maintaining and cultivating client relationships, driving business growth, and ensuring customer satisfaction and retention.Key ResponsibilitiesMaintain and cultivate client relationships while...

  • Customer Success Manager

    6 days ago

    Plano, Texas, United States HerrinHR Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Success Manager to join our team at HerrinHR. As a Customer Success Manager, you will play a critical role in enhancing client relationships and driving business growth.Key ResponsibilitiesMaintain and cultivate client relationships while growing goodwill to ensure customer satisfaction...

  • Customer Success Strategist

    3 weeks ago

    Plano, Texas, United States Chargeback Gurus Full time

    Chargeback Gurus Fintech Pvt Ltd | Full timeCustomer Success StrategistCompany Overview:Chargeback Gurus (CBG) is recognized as one of the fastest-growing companies in the fintech sector, specializing in chargeback management and analytics solutions that enhance customer satisfaction and encourage repeat business. Our innovative approach combines deep data...

  • Customer Success Specialist

    5 hours ago

    Plano, Texas, United States Apex Systems Full time

    Customer Success EngineerLocation: Plano, TXDuration: Year contract - potential for extension and conversion to permanentExact Compensation: $41.38 an hourDescription:We are seeking a highly skilled Customer Success Engineer to join our team at Apex Systems. As a key member of our team, you will be responsible for providing technical expertise on our...

  • Customer Success Specialist

    2 weeks ago

    Plano, Texas, United States SmithRx Full time

    Job Description**About SmithRx**SmithRx is a rapidly growing, venture-backed Health-Tech company. Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting-edge technology, innovative cost-saving tools, and best-in-class customer service. With...

  • Customer Success Manager

    6 days ago

    Plano, Texas, United States Origina Full time

    About OriginaOrigina is a leading global provider of third-party software support and maintenance services. We are committed to helping our customers protect the security and stability of their software, extend its longevity and lifecycle, and enhance its performance and functionality.The RoleWe are seeking a highly skilled Customer Success Manager to join...

  • Vice President of Customer Success and Growth

    5 days ago

    Plano, Texas, United States Imperva Full time

    About the RoleWe are seeking a highly experienced and skilled Vice President of Customer Success and Growth to join our team at Imperva. As a key member of our leadership team, you will be responsible for driving customer success and revenue growth across our customer base.Key ResponsibilitiesCustomer Success StrategyDevelop and execute a comprehensive...

  • Customer Success Specialist

    3 weeks ago

    Plano, Texas, United States Palo Alto Networks Full time

    Job OverviewYour Career PathAt Palo Alto Networks, our Customer Success Specialists play a vital role in ensuring that our clients achieve their goals. They are integral to our organization’s achievements, collaborating closely with customers, partners, and their exceptional teammates. The success of our customers is our success, and we are committed to...

  • Client Success Manager for Managed Services

    2 weeks ago

    Plano, Texas, United States Kimberlite Full time

    Customer Success Manager Position at KimberliteAre you a seasoned Customer Success Manager with a strong commitment to fostering meaningful relationships and ensuring customer satisfaction? Kimberlite is in search of a skilled professional with over 4 years of expertise in NetSuite implementations, managed services, and customer support. If you possess a...