Human Resources Manager

4 weeks ago

Chicago, United States Lucas James Talent Partners Full time

Overview

On behalf of XSELL Technologies, Lucas James Talent Partners is excited to announce a Human Resources Manager hybrid scheduled role in Chicago, IL.


About XSELL

Ready to write the best chapter of your career? XSELL Technologies leverages artificial intelligence as a foundational capability to listen, learn, and support agents in real time with the exact information they need to exceed customers’ expectations and deliver top-performer experiences.

Join us on our mission to empower agents, clients, and organizations to increase human performance and job satisfaction by making conversations more personal. We do this by pairing together the best elements of human touch and machine intelligence to drive results.

XSELL is looking for an HR Manager to join our team. This person will be responsible for leading the entire HR, and People function for XSELL and will directly report to the CEO.

This position includes talent acquisition, talent/performance management, employee experience and acting as a business partner to team leads and the executive team. You will work alongside the XSELL Leadership Team to optimize company performance and create a culture of teamwork and accountability, but also having fun.


What will you be doing?

  • Provide strategic partnership and counsel to designated executives and their teams on all people-related matters
  • Assess current talent acquisition and development approaches to create and execute a cohesive strategy for acquiring and growing talent at all levels that aligns to company culture. Ensure the company is well positioned to attract the highest caliber of people with the right skills at the right time in alignment with strategic objectives and growth goals.
  • Work closely with leaders to develop and drive people & talent related strategies and initiatives in the areas of organization development, talent management & development, employee engagement, and employee relations.
  • Oversee design and/or delivery of key people processes such as organizational design/structure, workforce development/planning, talent reviews, performance management & calibration, retention strategies, employee engagement, and succession planning.
  • Be the initial point of contact for all employee relations matters and partner with leaders & managers to address/ resolve employee relations issues.
  • Manage performance, headcount, and salary management processes as well as bi-annual talent review processes for the organization.


Here’s what you need to bring to the table:

  • Bachelor's degree in Human Resources or a related field
  • 4-8 years of professional experience in human resources
  • PHR or SPHR is a plus but not required
  • Technology and/or SaaS company experience a plus
  • Exceptional written and verbal communication, including ability to skillfully navigate and interact with all levels of staff and diverse styles
  • Strong ability to influence and challenge executive leaders and managers across the company with respect to matters of culture, values, employee development, and accountability
  • Expertise in HR best practices with the ability to build and implement sustainable people & talent strategies
  • Strong organization, analytical, and project management skills


XSELL is committed to a culture of teamwork, where everyone works together to plan, do, learn, and continuously improve. We accomplish that by staying true to our core values.

  • Best Chapter: Every XSELLer is plugged in and focused on writing their “best chapter yet”, both personally and professionally. We believe in working hard to achieve success, but that success only comes if we are doing it together. We do this with a high level of humility, integrity, and compassion towards our coworkers. We celebrate and recognize each other and have a lot of fun along the way.
  • Know Us By Our Results: We do what we say and say what we do. Our coworkers and clients will “know us by our results” – we welcome that and embrace transparency and measurement.
  • Do It The XSELL Way: Together we are building an inclusive culture full of top-performing, talented people that are striving towards common goals with resilience. People will admire not only the work we do but also that we “do it the XSELL way” – as one team. We do this through strong communication, collaboration, and accountability to each other.
  • Open for Business: We are always “open for business” – fiercely committed to improving ourselves, our team, and our company. We stay curious and approach every situation as an opportunity to learn and grow.
  • Conversations Happen In the Room: Feedback is imperative to our collective success. We approach the “conversation in the room” with respect, empathy, and candor. Our dialogue with each other is always open and honest.


XSELL Technologies is an Equal Employment Opportunity Employer and all employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.


We are committed to the full inclusion of all qualified individuals. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, perform essential job functions, and/or receive other benefits and privileges of employment, please contact us.

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