Partner Success Representative
3 days ago
Are you passionate about building strong relationships and ensuring partner satisfaction? Do you excel at guiding partners to success and creating positive experiences? If so, we want you on our team as a Partner Success Representative
About Utility Connect
Utility Connect is the leading home services connection provider in the nation, distinguished by our exceptional track record with over 7000 five-star Google reviews and an A+ rating from the Better Business Bureau. Our innovative, one-stop-shop service streamlines the process for homeowners and renters to connect all their essential home services through one easy call, eliminating the hassle and time-consuming nature of managing utilities and home services individually. Check us out:
About the Position:
As a Partner Success Representative, you will manage and drive all partner success activities, including onboarding, training, and ongoing relationship management. We’re seeking a proactive, polished professional with a passion for building relationships and a track record of initiative.
Essential Functions:
- Serve as the primary contact for partners, managing accounts via phone, email, webinars, and occasional in-person meetings.
- Become an expert in our services and educate partners on their benefits and usage.
- Own the overall relationship with partners, focusing on onboarding, training, engagement, and retention.
- Build and maintain strong relationships with assigned partners, addressing issues and delighting them with a customer-centric attitude.
- Collaborate with partners to ensure they are effectively leveraging our services and realizing their value.
- Work cross-departmentally to provide an exceptional partner experience and resolve any issues that arise.
- Advocate for partners by capturing their feedback and relaying it to Management and Development.
- Share best practices with team members to continuously enhance our processes' quality and efficiency.
- Conduct regular check-ins to identify objectives, address friction points, and gather feedback on satisfaction.
- Manage account retention and renewal to maintain a solid revenue base.
- Perform other duties as assigned.
Skills and Qualifications:
- 2+ years in customer success or account management roles.
- Strong business acumen with experience presenting to key decision-makers.
- Excellent customer service, communication, and interpersonal skills to engage effectively with a diverse range of stakeholders.
- Exceptional collaboration skills and a genuine desire to contribute to customer success.
- Professional and responsible problem solver with strong communication, documentation, and follow-up skills.
Compensation and Benefits:
- Competitive salary + bonus structure.
- Comprehensive insurance plans: Medical, Dental, Vision.
- Paid company holidays and vacation.
- Growth opportunities—our rapid expansion means we prioritize promoting from within.
- A fantastic culture and work environment.
If you're ready to make an impact and support our partners' success, we want to hear from you
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