Service Management Process Analyst
2 months ago
Summary of Position:
We are seeking a dedicated & analytical Service Management Process Analyst to join our team. This role is pivotal in ensuring the delivery of high-quality services by assessing, monitoring, & optimizing the performance of our service offerings. The Service Management Process Analyst will work closely with various teams to gather & analyze data, identify trends, & provide insights to enhance service quality & customer satisfaction. As part of this mission, the analyst will also collaborate with teams to review current processes, identify areas for enhancement, & collect requirements for optimization plans. In the initial phase, our focus is on revitalizing our inventory management, service ticketing system & service catalog.
Job Duties:
- Data Collection: Collaborate with relevant teams to gather data related to IT service performance, including operational metrics & customer feedback.
- Performance Monitoring: Continuously monitor & analyze service performance data to identify trends, anomalies, & areas for improvement. Conduct in-depth analysis of service performance data, generate reports, & provide actionable insights to management & teams.
- Service Metrics: Develop & maintain IT service metrics to provide real-time visibility into service quality.
- Process Development & Improvement: Work with teams to gather requirements, identify improvement areas, & document the workflows. Maintain comprehensive documentation to provide clear & thorough guidance for the IT processes.
- Customer Feedback: Analyze customer feedback to assess service quality & identify areas for improvement. Take the lead in reaching out to customers, when needed, for clarification of their feedback & issue resolution.
- Collaboration: Collaborate with cross-functional teams to ensure the alignment of service performance with business objectives.
- Proven experience in process analysis & requirements gathering, particularly in an operational management context. Proficient in Microsoft Office Suite, with a strong command of Excel, Word, & Visio. Ability to analyze & query data using SQL &/or Python is a plus.
- Strong analytical & problem-solving skills, with the ability to translate data into actionable insights.
- Good organizational & planning skills, out-of-the-box thinking, customer-oriented mindset.
- Excellent communication - both verbal & written, & interpersonal skills to work with diverse teams & stakeholders.
- Familiarity with IT service management tools & methodologies is advantageous.
-
Service Management Process Analyst
2 months ago
New York, United States Tandym Group Full timeOur client is one of the largest public health agencies in the world serving millions of New Yorkers. Summary of Position:We are seeking a dedicated & analytical Service Management Process Analyst to join our team. This role is pivotal in ensuring the delivery of high-quality services by assessing, monitoring, & optimizing the performance of our service...
-
Business Process Analyst
4 weeks ago
New York, United States Building Service 32BJ Benefit Funds Full timeJob DescriptionJob DescriptionAbout Us:Building Services 32BJ Benefit Funds (“the Funds”) is the umbrella organization responsible for administering Health, Pension, Retirement Savings, Training, and Legal Services benefits to over 100,000 SEIU 32BJ members. Our mission is to make significant contributions to the lives of our members by providing high...
-
Process Improvement Analyst
6 days ago
New York, New York, United States Building Service 32BJ Benefit Funds Full timeJob DescriptionAbout Us:Building Services 32BJ Benefit Funds is dedicated to managing a comprehensive range of benefits including Health, Pension, Retirement Savings, Training, and Legal Services for over 100,000 SEIU 32BJ members. Our goal is to significantly enhance the lives of our members by delivering high-quality benefits and services. We uphold five...
-
Process Improvement Analyst
2 weeks ago
New York, New York, United States Building Service 32BJ Benefit Funds Full timeJob DescriptionAbout Us:Building Services 32BJ Benefit Funds is dedicated to managing a comprehensive range of benefits including Health, Pension, Retirement Savings, Training, and Legal Services for over 100,000 SEIU 32BJ members. Our goal is to enhance the lives of our members by delivering exceptional benefits and services. We are guided by our core...
-
Asset Management Analyst
3 weeks ago
New York, United States Stellar Management Full timeJob DescriptionJob DescriptionDescriptionASSET MANAGEMENT ANALYST for STELLAR MANAGEMENT Stellar Management is looking for entry level Asset Management Analyst. The Analyst will have the opportunity to work on multifamily, office, and retail real estate equity and debt investments, primarily in New York City. The Analyst will support the Asset Management...
-
Process Improvement Analyst
7 days ago
New York, New York, United States Building Service 32BJ Benefit Funds Full timeJob DescriptionAbout Us:Building Services 32BJ Benefit Funds is dedicated to managing a comprehensive range of benefits including Health, Pension, Retirement Savings, Training, and Legal Services for over 100,000 SEIU 32BJ members. Our mission is to enhance the lives of our members by delivering exceptional benefits and services. We uphold five core values:...
-
Asset Management Analyst
3 weeks ago
New York, United States Stellar Management Full timeASSET MANAGEMENT ANALYST for STELLAR MANAGEMENTStellar Management is looking for entry level Asset Management Analyst. The Analyst will have the opportunity to work on multifamily, office, and retail real estate equity and debt investments, primarily in New York City. The Analyst will support the Asset Management team in all disciplines of the real estate...
-
Manager, Business Analysts
3 months ago
New York, United States Building Service 32BJ Benefit Funds Full timeJob DescriptionJob DescriptionJob Title: Manager, Business AnalystsDepartment: Information TechnologyReports To: Director, Business AnalystsFLSA Status: Exempt, ManagementAbout Us:Building Services 32BJ Benefit Funds (“the Funds”) is the umbrella organization responsible for administering Health, Pension, Retirement Savings, Training, and Legal Services...
-
Pension Services Analyst I
2 weeks ago
New York, New York, United States Building Service 32BJ Benefit Funds Full timeJob OverviewPosition Title: Pension Services Analyst ILabor Grade: 7Department: Pension ServicesReports To: Manager, Pension ServicesFLSA Status: Non-Exempt (Local 153)Salary Range: As established by contractSummary: Under the guidance of the Pension Services Manager, the Analyst I is tasked with assessing pension eligibility and managing all pension...
-
Process Improvement Analyst
2 weeks ago
New York, New York, United States Providge Consulting Full timeJob DescriptionJob Title: Business Process AnalystClient Industry: ConsultingLocation: RemoteJob Status: Full-Time 40 hours a week Position Overview:The Business Process Analyst plays a vital role in enhancing operational workflows within Providge Consulting. This professional will employ analytical techniques to pinpoint inefficiencies, optimize procedures,...
-
Process Improvement Analyst
2 weeks ago
New York, New York, United States Providge Consulting Full timeJob DescriptionJob Title: Business Process AnalystClient Industry: ConsultingLocation: RemoteJob Status: Full-Time 40 hours a week Position Overview:The Business Process Analyst plays a vital role in advancing operational efficiency within Providge Consulting. This professional will employ various process improvement methodologies to pinpoint inefficiencies,...
-
Senior Business Process Analyst
2 weeks ago
New York, New York, United States Sharp Decisions Full timeJob Overview:Sharp Decisions is in search of a Senior Business Process Analyst to enhance our operational efficiency.The Senior Business Process Analyst will play a crucial role in evaluating organizational workflows, pinpointing areas for enhancement, and formulating strategies to boost overall operational effectiveness. This position demands a...
-
Business Process Analyst
4 days ago
New York, New York, United States Bank of China Limited, New York Branch Full timeAbout the RoleWe are seeking a highly skilled Business Process Analyst to join our team at Bank of China Limited, New York Branch. As a key member of our operations team, you will play a critical role in ensuring the smooth execution of our business processes.Key ResponsibilitiesBusiness Process ImprovementConduct detailed analysis of current and future...
-
Client Services Analyst
3 weeks ago
New York, United States International Search Consultants Full timeClient Service Analyst Greater Boston Area ISC’s team of Financial Services Recruiters has been retained by a growing investment firm. The firm specializes in providing customized investment management and investment advisory services to their clients – Ultra-High Net Worth individuals, families, trusts, foundations, and endowments. They’re seeking a...
-
Credit Analyst
1 day ago
New York, New York, United States Galaxy Management Group Full timeJob Title: Junior Credit AnalystGalaxy Management Group is seeking a highly skilled Junior Credit Analyst to join our team. As a Junior Credit Analyst, you will play a critical role in reviewing and analyzing loan applications, ensuring compliance with regulatory requirements, and providing exceptional customer service.Key Responsibilities:Loan Review and...
-
New York, United States 3PRO Full timeJob Title: Multinational Facultative Reinsurance Process AnalystStart Date: ImmediateType: Full-Time, PermanentSalary: Negotiable End Client: ConfidentialIndustry: Insurance / Re-InsuranceLocation: Manhattan, New York, United StatesWorkplace Type: On-siteTravel: No**MULTINATIONAL REINSURANCE EXPERIENCE REQUIRED** Job Description:The successful candidate will...
-
New York, United States 3PRO Full timeJob Title: Multinational Facultative Reinsurance Process AnalystStart Date: ImmediateType: Full-Time, PermanentSalary: Negotiable End Client: ConfidentialIndustry: Insurance / Re-InsuranceLocation: Manhattan, New York, United StatesWorkplace Type: On-siteTravel: No**MULTINATIONAL REINSURANCE EXPERIENCE REQUIRED** Job Description:The successful candidate will...
-
Senior Financial Analyst or Manager
3 days ago
New York, New York, United States Brookfield Asset Management Full timeAbout the RoleWe are seeking a highly motivated and experienced Treasury Analyst or Manager to join our Finance and Operations team at Brookfield Asset Management. This is a unique opportunity to work in a dynamic environment and contribute to the success of our global business.Key ResponsibilitiesCash Management: Assist in the management of over 1,900 bank...
-
New York, New York, United States Ares Management Full timeAbout Ares ManagementAres Management Corporation is a leading global alternative asset manager with a strong presence in the financial industry. With a focus on delivering attractive performance to its investor base, the company seeks to maintain a consistent credit-based approach in targeting well-structured investments in high-quality businesses and real...
-
Portfolio Manager Compensation Analyst
2 weeks ago
New York, New York, United States Millennium Management Corp Full timePosition OverviewThe Accounting Analyst for Credit Strategy at Millennium Management Corp plays a crucial role in managing all financial aspects related to trader compensation. This position involves collaboration with Senior Portfolio Managers (SPMs), Trading Management, and various departments including Middle Office, Legal, and Human Resources to ensure...
