Business Process Analyst

4 weeks ago

New York, United States Building Service 32BJ Benefit Funds Full time
Job DescriptionJob Description

About Us:

Building Services 32BJ Benefit Funds (“the Funds”) is the umbrella organization responsible for administering Health, Pension, Retirement Savings, Training, and Legal Services benefits to over 100,000 SEIU 32BJ members. Our mission is to make significant contributions to the lives of our members by providing high quality benefits and services. Through our commitment, we embody five core values: Flexibility, Initiative, Respect, Sustainability, and Teamwork (FIRST). By following our core values, employees are open to different and new ways of doing things, take active steps to improve the organization, create an environment of trust and respect, approach their work with the intent of a positive outcome, and work collaboratively with colleagues.

For 2023 and beyond, 32BJ Benefit Funds will continue to drive innovation, equity, and technology insights to further help the lives of our hard-working members and their families. We use cutting edge technology such as: M365, Dynamics 365 CRM, Dynamics 365 F&O, Azure, AWS, SQL, Snowflake, QlikView, and more. Through this technology investment, we have gathered and analyzed thousands of data insights to influence health insurance legislation and propose new health policy. Our efforts have galvanized many leaders and the consensus is there is plenty more work to be done.

Please take a moment to watch our video to learn more about our culture and contributions to our members: youtu.be/hYNdMGLn19A


Position Summary:

As a Business Process Analyst, you will play a key and collaborative role in the delivery of powerful data-driven products that support 32BJ Health Fund’s mission of providing high-quality and low-cost healthcare to its union members. The Business Process Analyst will be responsible for identify, implementing and supporting Health Fund business operations projects and processes for automation. With the Process & Quality Engineering team the Business Process Analyst will research and design new projects, prepare and present new ideas to improve current processes. This will include analyzing data to create and maintain new systems and/or streamline existing processes. This role will support additional operational and administrative needs within the team, including data analysis, data tracking, business planning and other ad hoc projects. The ideal candidate is technically savvy, highly organized, detail-oriented, able to learn quickly, flexible, and collaborative with a small but mighty team.

Primary Duties and Responsibilities:
  • Solicit, review, analyze, create, and upkeep business requirements documentation
  • Build strong working relationships with other team members, vendors, and stakeholders
  • Evaluate, Ideate, Develop, and Implement / Improve Health Fund existing processes and/or systems using your experience with SQL and or other programming languages
  • Engage vendors, stakeholders, and other teams/departments to manage risks and timely resolution of issues
  • Monitor and track multiple project and associated tasks simultaneously in a rapidly changing
  • Analyze and interpret data to identify operational trends, patterns, and quality opportunities for improvement or new processes
  • Perform data validation, quality review, create test cases, and perform UAT
  • Work collaboratively with business and support leads to map out and document project process (business requirements documents, AS-IS & TO-BE workflows, Data Flow diagrams, Solution Design Specifications, test plans, test cases, policies and procedures, job aids, etc.)
  • Identify and document progress updates, issues logs and other tools to ensure project run smoothly
  • Provide operational support to teams for ad hoc project, as needed, to ensure project deliverable are met
  • Support the implementation and maintenance of Data Governance policy requirements and standards for data and data systems within your domain
  • Create clear documentation (user guides, quick starts, schemas, and data dictionaries) of established data structures and use cases

Qualifications:

  • Bachelor’s degree or equivalent experience
  • 2+ years of full-time experience or demonstrated accomplishments in identifying processes and projects for improvement, leading requirements gathering & validation, and writing functional & non-functional business requirements
  • Prior experience with data warehousing projects and SDLC; experience with data migration projects from on-prem to cloud is highly desirable
  • Advanced proficiency in Microsoft Office Suite including Word, PowerPoint, and Visio; Expert proficiency in Excel
  • Proficient in Structured Query Language (SQL); SQL Server Management Studio
  • Proficiency with using dashboards software such as Tableau, QlikView, or Power BI
  • Knowledge of Microsoft Dynamics CRM Platform is preferred

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