Senior Systems Administrator

2 weeks ago


Indianapolis, United States Sondhi Solutions Full time

** Only open to W-2 candidates. Not open to C2C candidates. **


** Only open to candidates within 2.5 hour radius of Indianapolis. Also open to candidates that have prior ties to Indiana and wish to relocate to Indianapolis. **


Recruiter Note:


  • The ideal candidate would have technical implementation experience with VMware, Azure Solutions, and networking proficiency at the CCNA level.
  • Additional design and implementation experience desired includes Active Directory, Azure Solutions, backup solutions, 365 SSO, etc.


--


Summary:


This is a full-time position based at our Headquarters office. The role may require occasional after-hours or weekend work for maintenance and project implementations, as well as occasional travel.


Role:


Advanced Technical Support:

  • Provide expert-level technical support to resolve complex IT issues escalated from Tier 1 and Tier 2 teams, ensuring timely and effective solutions.
  • Analyze and resolve complex technical problems related to hardware, software, network, and applications promptly and effectively.

Incident Management:

  • Lead the resolution of critical incidents, identifying root causes and implementing permanent fixes to prevent future occurrences.

Troubleshooting:

  • Diagnose and resolve hardware, software, network, and application issues across the organization's IT environment.

Infrastructure Management:

  • Monitor and maintain the organization's servers, networks, and systems to ensure optimal performance, security, and availability.

Patch Management:

  • Plan and execute patch management activities, including testing, deployment, and validation, to ensure systems are up-to-date and secure.

Security Management:

  • Collaborate with the security team to implement and maintain security measures, including firewalls, intrusion detection systems, and access controls.

Vendor Coordination:

  • Liaise with third-party vendors and service providers to troubleshoot and resolve technical issues, ensuring effective communication and timely resolution.

Documentation:

  • Maintain accurate and up-to-date documentation of IT processes, procedures, configurations, and troubleshooting steps.

Knowledge Sharing:

  • Provide training and knowledge transfer to Tier 1 and Tier 2 support teams to enhance their technical skills and capabilities.

Project Support:

  • Assist in the planning, implementation, and maintenance of IT projects, including system upgrades, migrations, and new technology deployments.
  • Ability to configure, manage, and maintain network firewalls and switches to ensure secure and efficient data transmission and network connectivity.

Capacity Planning:

  • Monitor system performance trends and collaborate with relevant teams to anticipate and address capacity requirements.


Required Skills:


  • Bachelor's degree in computer science, Information Technology, or a related field (or equivalent experience).
  • Relevant certifications such as CCNA, Network+, Security+, Microsoft MCSE.
  • Minimum of 3 years of Tier 3 support and system management.
  • Proficiency in configuring, managing, and troubleshooting Windows and/or Linux server environments.
  • Strong understanding of networking concepts, protocols, and security principles.
  • Experience deploying and managing virtualization technologies such as VMware or Hyper-V.
  • Knowledge of backup and disaster recovery strategies and tools.
  • Strong communication and teamwork skills to collaborate effectively across departments.


Preferred Skills:


  • Relevant certifications such as Cisco Certified Network Professional (CCNP).


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