Associate, Borrower Advocacy

4 weeks ago

San Francisco, United States Conventus Full time

CONVENTUS MISSION AND VISION


Conventus Holding Corporation was envisioned and created to reduce the number of economic intermediaries involved in the origination, funding and investment in the $25 billion real estate bridge loan market place. True to the Latin origin of the company’s name, “to bring together,” CHC existence and strength is anchored to a business model that removes unnecessary economic intermediates so that it can provide superior pricing and service to its clients. Our competitive edge in executing our mission is assembling, nurturing, and developing a collaborative group of talented individuals. To that end, diversity of experiences, perspectives, skills, and cultures is core to our mission and team.


POSITION

Full-Time, Hourly, Performance-Based Bonus


LOCATION: San Francisco, CA or West Palm Beach, FL


Required 4 days per week in the office (Mon-Thu). Please do not apply if this does not align with you.


As an Associate, Borrower Advocacy, you will play an integral role in achieving our company's daily mission for our clients. We are seeking an ethical, detail-oriented, and organized Mortgage Servicing professional who is committed to going the extra mile and shares our values and vision. This presents an excellent opportunity to be a vital team member, crucial to ensuring thorough loan servicing and client satisfaction during a pivotal stage in our company's development.


RESPONSIBILITIES

  • Investigate and resolve inquiries promptly to enhance the overall customer experience.
  • Monitor and evaluate loan performance, delinquencies, and defaults
  • Make outbound calls as necessary, handling collection and inquiry calls.
  • Create, review, and dispatch Reinstatement and Payoff Quotes.
  • Evaluate loans approaching their Maturity date, capturing exit strategies or extension requests.
  • Generate referrals to the Special Assets Division for Non-Performing Loans.
  • Scrutinize boarding files and loan documents to verify the accuracy of loan boarding.
  • Execute job responsibilities in alignment with specific Service Level Agreements (SLAs) and department metrics, and undertake additional duties as assigned.
  • Stay informed about market changes and regulations relevant to the role.
  • Adhere to all company policies, procedures, and regulations.
  • Uphold Conventus' commitment to a strong customer relationship culture through customer interactions, delivering quality customer service, and demonstrating superior loan knowledge.


QUALIFICATIONS


Skills

  • Superior time management skills
  • Excellent customer service skills, attentiveness, and information retention
  • Proficient detail-oriented communicator and listener
  • Ability to prioritize and meet deadlines


Education and Experience

  • 2 years of mortgage or lending industry experience
  • Prior loan servicing experience required
  • Loss Mitigation experience preferred but not required
  • Bachelor’s or technical degree preferred but not required


Mindset and Character

At CHC, we look for future employees who demonstrate and have the mindset and character of our following 5 core values:


Outperform:

  • Consistently achieves and exceeds expectations
  • Has a curiosity to explore new avenues for growth and/or efficiency
  • Strives for excellence and is accountable for area of responsibility
  • Encourages other team members to reach such a level
  • Fundamentally hard working

Diligence:

  • Thoroughly completes tasks at hand
  • Performs duties in a way that is focused around protecting capital
  • Employs a level of care and attention to detail in all activities

Responsiveness:

  • Demonstrates prompt and effective communication in all situations
  • Anticipates the needs of clients and colleagues, acting swiftly to address them
  • Balances urgency with quality, ensuring timely and thoughtful responses that align with company goals

Communication:

  • Gathers and shares customer information and needs
  • Timely shares information about loan and business risk
  • Shares ideas and learning moments across the team
  • Embraces the communicative and proactive management style

Delight the Customer:

  • Strict customer focus across all activities
  • Clients always come first
  • Continuously thinking of ways to enhance the client experience
  • Don’t sweat the small stuff, play the long game with clients


CONVENTUS BENEFITS

  • Integrated PTO annually
  • Health Benefits (Health, Vision, Dental)
  • Life Insurance Coverage
  • 401(k)

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