Front Desk Coordinator

7 days ago


Santa Monica, United States Pop-Up Talent Full time

Front Desk Coordinator

Santa Monica, CA 90404


ABOUT THE ROLE:

  • Front Desk Coordinator is responsible for ensuring a positive customer experience, checking in and checking out dogs, updating account records, and other administrative duties.


WHAT YOU'LL DO:

Customer Service

  • Handle incoming calls, direct customers, and answer questions.
  • Check-in/check-out guests (dogs) and ensure all requests and important information is being communicated via the management system, communication logs, or verbally.
  • Learn and relay our services and operations to customers.

Dog Handling & Procedures

  • Properly and safely handle dogs including moving them to and from the play areas and assisting team leaders.
  • Prep overnight areas for dogs and assign lodging.

Administrative

  • Process dog training contracts and book schedules for dogs.
  • General filing and administrative work.
  • Cleaning including dusting, mopping, and disinfecting front areas and sometimes assisting team leader with side work.
  • Update vaccination records and maintaining client records.
  • Coordinate services for dogs through use of multiple systems and platforms.
  • Respond to emails, troubleshoot administrative questions.

Sales

  • Provide tours of the facility to new members and sell new member packages.


WHAT YOU'LL BRING:

  • Candidates must have customer service experience.
  • Experience working with dogs a plus.
  • Reliable and regular attendance.
  • Have a positive, can-do attitude.
  • Strong customer service skills.
  • Ability to troubleshoot and make quick decisions.
  • Excellent communication and interpersonal skills.


req23-00805


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