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Front Desk Supervisor

4 months ago

Santa Monica, United States Hotel Oceana Santa Monica Full time

**Unique and exciting opportunity to join the team as a Front Desk Supervisor at the Hotel Oceana in Santa Monica, CA, the #1 Hotel in Los Angeles as voted by Travel and Leisure** This oceanfront, all-suites hotel reopened in July 2019 after undergoing a $30 Million transformation, and we are now seeking motivated, enthusiastic professionals to become integral members of our team.

As a Front Desk Agent, you will be responsible for you will be responsible for accurately checking guests in and out of their suites, answering phones, and ensuring that all guest requests are promptly met.

**We offer**:

- Competitive pay up to **$27 per hour** (depending on experience)
- Comprehensive Medical (PPO and HMO), Dental, Vision, and 401(k) options are available for full-time employees
- Full-time and part-time schedules
- Training and advancement opportunities

**Requirements**:

- At least two years of hotel Front Desk experience for a luxury hotel or resort
- Experience working with Hilton Reservations Systems software
- Able to work a hospitality schedule that will include weekends and holidays
- Willing to conform to hotel dress and grooming standards, which include wearing the hotel-issued uniform, no visible tattoos while wearing a uniform, no unnatural hair colors, no piercings other than one pair of earrings, and neatly groomed facial hair.

**Duties include (but not limited to)**:

- Check guests in and out of rooms; ensure that all guest information is accurate and up to date
- Assist the Front Office Manager with various tasks, including resolving guest concerns and reports, managing the front desk team
- Provide value-added service to guests by meeting and anticipating needs and expectations
- Resolves guest concerns in a thoughtful and friendly manner while maintaining hotel standards
- Act as a full-capacity concierge at the hotel - escorting guests to their room, booking dinner reservations and spa appointments and curating custom LA experiences for guests

**The Details**
You will work full-time on a schedule defined by operational needs.

We offer many benefits to meet your needs, including medical, dental, vision, and basic life insurance options. The company provides auto-enrollment in its 401(k) plan after 60 days of employment. New employees accrue 40 hours of vacation in the first year and earn 72 hours of paid sick leave per year. Eligible employees also receive holiday pay (if working) or paid holidays (if scheduled off) for 6 holidays each year*.

**About us**:The Hotel Oceana Santa Monica is part of the family of hotels managed by JRK Hotel Group. The property overlooks the Pacific Ocean in the most sought-after neighborhood in Santa Monica. We are an equal-opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Oceana does not discriminate on the basis of disability, veteran status, or any other basis protected under federal, state, or local laws.
- _To be eligible for holiday pay, employees must have completed 90 days of employment and worked the last scheduled day before and the first day after the holiday_
- The Hotel Oceana Santa Monica is an Equal Opportunity Employer._
- We will consider all qualified applicants for employment, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance._