Director of Operations
1 week ago
Overview:
As the Director of Operations, you will be responsible for leading and managing all operational aspects of the Urgent Dental Center and Family dentistry, dental practice, including oversight of front and back-office operations, staffing, scheduling, supply chain management, compliance, and implementation of best practices. You will play a critical role in driving operational excellence, optimizing workflows, and supporting the growth and expansion of the practice.
What you'll do:
- Develop and implement standardized operational policies, procedures, and best practices across all practice locations
- Oversee front and back-office operations, ensuring smooth patient flow, efficient scheduling, and effective resource allocation
- Manage staffing levels, recruitment, training, and development of front and back-office personnel
- Monitor production, patient volume, and key performance indicators, identifying areas for improvement
- Ensure compliance with all relevant dental regulations, OSHA standards, and HIPAA guidelines
- Oversee supply chain management, equipment maintenance, and inventory control
- Collaborate with the CEO, Clinical Director, and other stakeholders to support strategic initiatives and practice growth
- Lead by example, demonstrating a hands-on approach and willingness to engage in various operational tasks as needed
- Take ownership of overall productivity of all locations and have an oversight over patient flow.
- Expected to work independently over the weekends.
- Should be available between the hours of 9:00 am to 6:30pm.
Skills and Qualifications:
- Bachelor’s degree in business administration, Healthcare Management, or a related field
- Minimum of 5 years of progressive experience in operations management, preferably in the dental or healthcare industry
- Proven track record in leading and managing multi-location operations
- Excellent leadership, problem-solving, and decision-making abilities
- Strong analytical and financial acumen
- Exceptional communication and interpersonal skills
- Demonstrated ability to implement and manage change initiatives
- Proficiency in dental practice management software and Microsoft Office suite
- Willingness to be a hands-on leader and actively engage in various operational tasks
- Dental Services Organization (DSO) experience is a strong plus
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