IT Help Desk Technician

2 months ago


Hauppauge, United States Flexible IT Full time

Flexible Systems is currently looking to hire an IT Help Desk Technician on a full time, permanent basis. This position must be performed onsite in Long Island, NY. While the role is to be performed onsite, Flexible Systems ensures to offer their employees a flexible work/life balance.


Title: IT Help Desk Technician

Location: Long Island, NY


Responsibilities:

  • Resolve IT support requests from clients.
  • Answer client questions regarding computer systems.
  • Gather and analyze data to diagnose problems with computer systems.
  • Change configurations, settings, and permissions to fix computer issues.
  • Generate sign-ins for new hires during the onboarding process.
  • Install new software and hardware drivers and update existing ones as needed.
  • Update clients on the status of their service requests.
  • Log all service requests and update tickets as needed.


Qualifications:

  • 1-3+ years of experience in an IT Help Desk or similar IT support role.
  • Bachelor’s degree and//or relevant technical certifications nice to have, or equivalent professional hands-on work experience.
  • Troubleshoot, manage, and support Windows and MS Azure environments.
  • Troubleshoot and support network devices such as firewalls, routers, and switches.
  • Hands on experience with Active Directory, Microsoft 365, Windows 10/11/Server, Entra ID, Azure, and/or VMware ESXi.
  • Experience with Azure AD Connect and Azure Conditional Access desired.
  • Excellent written and verbal communication skills with ability to interact directly with customers.
  • Strong detail-orientation and polite, friendly demeanor with passion for helping others by sharing your knowledge of technology.


About Flexible Systems:

Flexible Systems is the largest MSP in Long Island, NY. We operate out of our company-owned 40,000-square-foot facility located in Hauppauge, New York. We help small & mid-size businesses with their information technology needs. We are driven by a passion for finding better ways to do things. Whether it’s streamlining an existing process or introducing new ways of doing things – we love helping people use technology. At Flexible Systems, we strive to add value to our clients by sharing our knowledge of technology. You will be working on a team that is responsible for helping our clients identify, implement, and maintain the technology they use to run their businesses.



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