IT Support Supervisor

1 week ago


Hauppauge, New York, United States B&L PC Solutions Inc Full time
Job Title: IT Support Desk Supervisor

We are seeking a highly skilled and experienced IT Support Desk Supervisor to join our team at B&L PC Solutions Inc. As a key member of our IT department, you will be responsible for providing exceptional technical support to our clients and ensuring the smooth operation of our help desk services.

Key Responsibilities:
  • Initial triage of all inbound support calls to ensure timely and effective resolution
  • Answering incoming calls and responding to incoming tickets in a professional and courteous manner
  • Organizing tickets in our queue and ensuring that technicians are handling them properly and quickly
  • Dispatching tickets that are not able to be handled remotely to our on-site technicians
  • Verifying that backups are functioning properly both on-site and off-site for clients
  • Confirming that client's are satisfied with the products and services that are being provided to them
  • Assisting with organizing documentation for clients
  • Creation of standard operating procedures
Requirements:
  • 2+ years of experience in IT Help Desk/Support
  • High school graduate or equivalent
  • Associates Degree (minimum)
  • Excellent communication and problem-solving skills
  • Ability to work well in a team environment
  • Knowledge of IT products such as Autotask, IT Glue, Datto, Hyper-V, VMWare ESX, SonicWall, FortiGate, Windows Server 2019, and Networking
What We Offer:
  • Competitive salary
  • 401(k) matching
  • Health insurance
  • Opportunity to work with a dynamic and growing company

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and experienced IT professional looking for a new challenge, please submit your application.


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