Branch Manager

2 weeks ago

Elmore City, United States Old Glory Bank Full time

Job Summary


Old Glory Bank is a 120-year-old bank in Elmore City, Oklahoma, formerly known as First State Bank of Elmore City. Steeped in ties to community and small-town values, Old Glory Bank brings the best mobile banking solutions to all of America through our online and mobile banking platform. We’re an FDIC-insured, chartered bank.


At Old Glory Bank, we hire talented and enthusiastic people with a love of country. Those people become part of the OGB family. We offer our team members great benefits, competitive pay, and paid time off to ensure our employees are engaged and excited to be members of the OGB family. We invest in our employees by offering a robust benefits package, providing ongoing training and development, and the opportunity for career advancement.

 

We are seeking a full-time Bank Branch Manager in Elmore City, Oklahoma, just 45 miles south of Norman. We're looking for someone special with 5-10 years of experience as a Bank Branch Manager, who excels in customer service and leadership. The ideal candidate will have a strong background in banking operations management and risk management, and a proven ability to foster team collaboration. This role requires a high level of proficiency in managing daily banking operations, assessing risk, and leading a team to provide exceptional customer service.

Responsibilities

  • Oversee daily banking operations, ensuring efficiency and compliance with bank policies and procedures.
  • Assess and manage risk associated with branch operations.
  • Lead and motivate a team to achieve exceptional customer service and sales performance.
  • Utilize knowledge and experience in exercising discretion and independent judgment to facilitate complex transactions and resolve client relation problems. Keeps VP, Branch Operations informed of all problems and resolutions.
  • Ensure security measures are adhered to regarding opening and closing procedures.
  • Demonstrates a servant-style leadership that is selfless and compassionate. Creates a caring place to work that attracts, grows, and retains remarkable employees. 
  • Fun, positive, and engaging demeanor while providing direction and fostering personal accountability.
  • Ensures all CSR/Bank Tellers have knowledge and a clear understanding of their job responsibilities, bank products, services, policies, and procedures, and regulatory banking requirements.
  • Clearly communicates performance expectations to direct reports. In partnership with the VP, Branch Operations, sets individual and team goals, conducts regular one-on-one and team meetings, provides on-going performance coaching, and promotes an environment where direct reports feel comfortable sharing opinions and providing regular feedback.
  • Supervisory responsibilities include interviewing, hiring, and coaching new team members, as well as scheduling, monitoring/approving timesheets, managing attendance and overtime, promoting career development, and conducting performance evaluations.
  • Supports the VP, Branch Operations in maintaining the aesthetic appeal and effectiveness of the branch property and facilities.
  • Improves the client experience and the reputation of the Bank by warmly and sincerely greeting and engaging clients and providing superior client service.
  • Actively participates in the Bank’s sales development program including direct generation of sales leads.
  • Ensures the entire team at the branch creates a memorable client experience by proactively building, maintaining, and growing relationships through various communication channels.
  • Identifying clients’ needs and recognizing and acting upon opportunities to offer Bank products and services.
  • Exemplifies high standards in terms of work ethic, attendance, compliance with banking regulations, and following policies and procedures.
  • Assist with Teller Transactions and opens new accounts and in resolving any customer complaints, issues, or errors.
  • Performs other relevant duties as assigned.
  • Be a liaison between the corporate office of Old Glory Bank and the branch as well as those national team members.


Experience/Skills

• At least 5+ years of experience in banking financial services and leadership.

• Good teamwork, communication, organization, and problem-resolution skills. 

• Goal-oriented with a keen focus on completing tasks and producing high-quality results within a fast-paced environment.

• Experience with Microsoft Suite of products including Outlook, Teams, Excel, PowerPoint, and Word. 

• Occasional travel to Corporate HQ, company events, etc., within Oklahoma and out of state is required.


Education

  • High School Diploma required.
  • Bachelor's Degree preferred.
  • Will consider candidates with a combination of 5+ years experience in a very similar position with varying levels of education.

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