Project Coordinator

2 weeks ago


Burbank, United States WestRock Company Full time

The opportunity:

The Project Coordinator (PC) is responsible for managing the coordination of the packaging/display information flow process, functioning as a liaison between sales, estimating, accounting, production, and the customer.


How you will impact WestRock:

  • Work with sales, management and customer on product estimating to produce item specific quotes, documenting accordingly.
  • Manage and process customer purchase orders ensuring all data is complete, accurate, documented and tracked for customer fulfillment. Includes customer credit and set-up, pricing, product specifications, order tracking and correspondence for achieving on-time in-full (OTIF) deliveries.
  • Manage all inventory (planned or unplanned) to reduce excess aged inventory and control costs
  • Manage all quality complaints in the system of record with plant quality manager providing root cause corrective action to customers within standard time allotted
  • Process customer/account specific reports, as needed; i.e. open order/status reports, etc.
  • Create, facilitate and attend new item meetings as required
  • Attend production meetings to ensure order tracking and fulfillment
  • Create & facilitate customer and/or plant specific cadence meetings for accounts, as required
  • Visit key customer and vendor locations to enhance ongoing business relationships
  • Organize and communicate customer feedback relative to company/plant/service performance
  • Responsible for continuous education in the areas of new technology, new processes, personal & professional growth
  • Provide innovative ideas relative to service, sales, and process/procedures
  • Adhere to WestRock values and operating principles
  • Other duties as assigned

What you need to succeed:

  • High school diploma or GED required; Post-secondary education preferred
  • Experience in customer service/account management preferred
  • Experience in printing or packaging preferred
  • Strong written and oral communication skills required
  • Project management, problem solving, and analytical skills
  • Excellent organizational & time management skills
  • Ability to multitask and complete tasks efficiently and accurately
  • Attention to detail and ability to prioritize is essential
  • Must be proactive, a self-starter/takes initiative
  • Ability to resolve conflicts and develop teamwork
  • Personal computer experience and knowledge of Windows applications and Microsoft Office
  • Ability to work with cost systems and estimating reports



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