Operations Specialist

3 weeks ago

Chantilly, United States Seneca Holdings Full time

Seneca Holdings, the business arm of the Seneca Nation, is the parent company of the Seneca Nation Group (SNG). The SNG portfolio of companies, our federal government contracting business unit, meet mission-critical needs of federal civilian, defense, and intelligence community customers across a variety of domains. To learn more visit our website here and follow us on LinkedIn.

The Seneca Holdings family of companies offer competitive compensation and a strong benefits package including comprehensive medical and dental care, matching 401K, paid time off, flexible spending accounts, disability coverage, and other benefits that help provide financial protection for you and your family. We pride ourselves on our collaborative work environment and culture which embraces our mission of providing financial and non-financial benefits back to the members of the Seneca Nation.

Seneca Holdings is seeking a Business Development (BD) Operations Specialist to provide support to the BD Operations team. This is a remote position but will require frequent (~once a month) travel to the SNG Corporate Office in Chantilly, VA. Primary responsibilities include:

Customer Relationship Management (CRM) System:

  • Maintain and manage the CRM system to ensure efficient tracking of opportunities and pipeline management
  • Support Business Development (BD) Leads and team members with managing the pipeline
  • Lead day to day management of data cleansing, data entry accuracy, validation, and data integrity of opportunities entered into CRM
  • Perform user administration tasks, such as granting/removing permissions and configuring user profiles
  • Periodically review CRM user access permissions to ensure privileges are commensurate with user job duties
  • Develop training documentation and resource materials, such as presentations, user and quick reference guides, and process flows
  • Provide training and support to BD Leads and other end-users to ensure successful adoption and utilization of the CRM system
  • Serve as the primary point of contact for troubleshooting and resolving CRM-related issues and escalations
  • Identify opportunities to automate and streamline processes using automation tools and implement automated workflows to improve efficiency

Reporting and Analysis:

  • Generate and distribute weekly, bi-weekly and ad hoc pipeline reports to the BD Leads to ensure accuracy of tracked opportunities
  • Develop customized reports using the CRM system to enhance reporting and conduct data analytics
  • Track and report on key performance metrics related to the BD pipeline
  • Maintain various internal tracking spreadsheets that assist in BD operations

Project Coordination and Collaboration:

  • Effectively communicate with and facilitate meetings with BD Operations team, BD leads and stakeholders, and cross-functional departments to support BD initiatives
  • Manage the BD Project Management Office (PMO) organizational mailbox
  • Assist and support BD project management processes and initiatives, such as developing standard operating procedures (SOPs), job aides, and other process documentation

Other Duties as Assigned (to include but not limited to):

  • Conduct ad hoc incumbent contract and market research on potential competitive opportunities
  • Assist in the proposal development process, as needed

Basic Qualifications:

  • Bachelor‘s degree or equivalent experience
  • 5+ years of experience in the federal Government contracting industry
  • Strong presentation, verbal communication, written skills and the ability to articulate complex concepts to cross functional audiences.
  • Strong organizational skills along with the ability to multi-task and prioritize well in a fast paced, dynamic work environment.
  • Ability to take initiative and work independently, as well as work closely with partners in a collaborative environment.
  • Meticulous attention to detail.
  • Demonstrated ability to prioritize, organize, and exercise independent judgment.
  • Demonstrated problem solving and decision-making abilities.
  • Proficient in Microsoft Office: Word, Excel, PowerPoint, Outlook and Teams.
  • Ability to present and display meeting materials using MS Teams

Desired Skills:

  • Basic knowledge of the Shipley Business and Proposal Development processes
  • Proficiency with integration techniques and tools for integrating CRM systems with other business applications
  • Experience in administering and managing collaboration and project management tools such MS Teams, SharePoint and other task management applications
  • Knowledge of automation tools and experience in designing and implementing automated workflows

Diversity, Equity & Inclusion Statement:

The Seneca Holdings family of companies is committed to building an inclusive work environment that encourages, supports, and celebrates the diversity of our employees. We recognize that an inclusive corporate culture improves how we support our customers and also improves the collective impact we can make in our communities.

Equal Opportunity Statement:

Seneca Holdings provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex/gender, sexual orientation, national origin, age, disability, marital status, genetic information and/or predisposing genetic characteristics, victim of domestic violence status, veteran status, or other protected class status. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training. The Company also prohibits retaliation against any employee who exercises his or her rights under applicable anti-discrimination laws. Notwithstanding the foregoing, the Company does give hiring preference to Seneca or Native individuals. Veterans with expertise in these areas are highly encouraged to apply.

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