Mission Integration Specialist

3 months ago

Chantilly, United States Blue-Halo.org Full time

BlueHalo is seeking a Mission Integration Specialist to join our Cyber and Intel Division's Mission Integration and Special Technologies team. In this role you will apply special technology solutions to real world problems.

This team is responsible for supporting capability development, managing our customer's expectations, and performing specialized capability training for our customer base. Our team, located in Chantilly, Virginia, builds specialized mission capabilities and depend upon our Mission Integration Specialist to ensure our solutions exceed evolving mission needs. This is a critical role that contributes to our customer capabilities, our company solutions, and our mission-first culture.

Job Description:

The Mission Integration Specialist is responsible for overseeing many aspects of customer coordination and execution of critical customer support, training, deliveries, and mission solutioning. This role helps to bridge the product team with the customer end-users and maintains the high level of support and shaping the future of the capabilities we deliver.

Specific experience and expertise in the customer mission, practices, technologies, security, and organizations are necessary for this role. The Mission Integration Specialist will work closely with our product team of cyber security engineers, hardware/software developers, infrastructure specialists, and other operational technologists.

The Mission Integration Specialist will also support the testing of our solutions through QA/QC processes, evaluating technologies, supporting integration with other technologies, and working with customers to support their test and evaluation efforts for approvals of our solutions. This is an excellent opportunity to be part of an exciting mission-focused team delivering unique and critical capabilities to our discriminating customer base.

Responsibilities:

  • Support customer hardware and software issues, including after hours on-call support
  • Support development staff with real-world testing support and feedback on product pre-release candidates to ensure solution is mission deployable
  • Design, conduct, and maintain a detailed customer training curriculum of our technical solutions for successful integration into mission
  • Manage customer deliveries - Ordering, kitting, tracking, configuring, and shipping
  • Cultivate constructive feedback from end-users, product managers, and other stakeholders to continuously improve training, product integration, and solution impact
  • Investigate and deliver feedback to product/solution team on system performance, issues, and customer experience
  • Document requirements, track actions, and manage expectations
  • Identify and shape growth opportunities through discussions, presentations, and written documents
  • Write technical guidance documents and technical memorandums
  • Monitor commercial and industry trends, news, and updates that can impact our products, solutions, and technologies
  • Proactively communicate with team members, management, and other stakeholders
    Maintain a holistic security mindset
    Represent BlueHalo values while enabling and improving our customers' mission capabilities
Required Qualifications:
  • U.S. Citizenship
  • Bachelor's degree in relevant field, 10+ years of U.S. military experience, or equivalent experience and knowledge
  • Minimum five (5) years of experience working within the SOF Enterprise
  • Familiarity with SOCOM's technology solutions and methodologies
  • Working knowledge in technical operations, computer network operations, technology deployments into high threat environments, secure communication practices, and/or digital forensics
  • Frequent domestic travel with limited international travel
  • Ability and strong motivation to learn new tools, techniques, and methodologies
  • Willingness to support end-users to include after hours on-call support
  • A security-minded approach to all engineering and administration efforts
  • Outstanding communication skills (written and verbal) and comfortable speaking to groups
  • Ability to understand and translate complex technology, cyber, and communications concepts to mission impact
  • Excellent organizational, time-management, and technical documentation skills
  • Detail-oriented and critical thinking mindset
  • Must have a passion for training others and the ability to make training interesting, relevant, and inspiring
  • Experience and detailed knowledge of Microsoft Office (e.g., Word, Excel, PowerPoint)
Clearance
  • Current TOP SECRET clearance, with the ability to upgrade to customer-specific clearance requirements
  • If you only have a SECRET clearance, and you are open to upgrading this to a TOP SECRET clearance, you should still apply.
Preferred Qualifications:
  • Experience testing software and hardware capabilities
  • Experience in designing technical course content
  • Experience or familiarity of modern training techniques
  • Ability to manage all phases of a project to include product research, technology selection, planning, budgeting, executing, tracking, testing, and writing high quality documentation
  • Good leadership qualities


Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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