Project Coordinator II

3 weeks ago


Akron, United States SPECTRAFORCE Full time

Title: Project Coordinator II

Location: Marietta, OH

Duration: 12 months (With possible extension)


What You Will Do:

  • Provide project support on all tracks of the Customer integration project.
  • Advocate for optimal customer experience principles and ensure these are incorporated into solutions.
  • Work closely with project leadership teams to ensure successful project delivery, with a focus on maintaining customer experience.
  • Gather Customer Care Operations stakeholder project requirements, prioritize them based on project milestones, and work with project leadership to synthesize requirements into workable business solutions.
  • Interact regularly with other project teams to ensure line of sight on other track work.
  • Ensure Customer Experience is maintained during the project.
  • Identify ways to minimize the customer impact throughout the integration.


Who You Are:

  • Related university degree and minimum 4+ years’ experience. An equivalent mix of formal education and demonstrated experience and results will also be considered.
  • Expertise supporting Customer facing business.
  • Experience with business aspects of software development related projects in the utility space.
  • Proven ability to make the connection between business requirements and TIS requirements.
  • Experience with change management and governance standards.
  • Innovative, results oriented, team oriented and interpersonal skills.
  • Understanding of issue analysis, business case review, and cost benefit analysis.
  • Proficiency in Microsoft Office Suite products including Visio, Word, Excel, PowerPoint


Preferred:

  • Project management skills.
  • Customer Care experience in the utility sector is preferred.
  • Experience working closely with technology professionals on projects in the utility sector
  • Ability to travel (25%) as needed.


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