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Accounts Receivable Specialist
3 months ago
Key Responsibilities
Expected outbound call volume of 35 to 55 per day.
Reduce aging bucket 61+ to below 10%.
Interacts with client Accounts Payable Department regarding status of payments in a fast goal-oriented collections department.
Identifies areas of concern and provides effective problem resolution and suggestions regarding customer account status.
Providing customer service regarding collection issues, process and review account adjustments, resolve client discrepancies and short payments.
Responsible for monitoring and maintaining assigned accounts.
High volume customer calls, account adjustments, small balance write off.
Accountable for reducing delinquency for assigned accounts.
Tracks progress of accounts and updates via company data base for weekly aging report.
Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.
Hours 8:00AM to 5:00PM MF w/1 late night per week (9:30a.m.-6:30p.m. EST)
Competencies and skills
2 Years minimum collection experience
Previous experience in customer interaction.
Strong attention to detail, goal oriented
Experience with Excel a plus.
Strong problem resolution and reasoning abilities.
Excellent written and verbal communication abilities.
Ability to prioritize and manage multiple responsibilities.
Accounts Payable knowledge/experience a plus
French bilingual an asset, but not mandatory.
