Customer Service Representative

2 weeks ago

Richardson, United States Air Distribution Technologies, Inc. Full time

What you will do:

Air Distribution Technologies an HVAC Manufacturer is seeking a Customer Service Representative position for our Richardson, TX location (this is not a remote position). Under general supervision you must be able to provide support for accounts and support to all channels such as Customers, Regional Sales Managers, Engineers, Plants, etc. process orders, research and responds to customer inquiries, and addresses customer concerns/issues within the designated timeframes.


How you will do it:

  • Serve as primary communications link between customers, sales staff, plants and other departments on inquires, order related issues, product information, credits and other issues pertaining to customers’ accounts via email, fax, or phone.
  • Process and change orders, credits, and product return authorizations and daily emails.
  • Run customer order reports to proactively get orders shipped.
  • Promptly issue Credit, Debit and Return Material Authorizations.
  • Handle all customer requests, managing customer orders from placement through shipment, with attention to detail while providing accurate lead times and pricing verification
  • Will be assigned your own accounts that you will be responsible for daily that is required to get the job done.
  • Receives and processes routine customer orders, inquiries, and/or complaints covering items or products ordered. Maintain an ongoing relationship with selected customers and sales staff (Co-Workers, Plants, Regionals, Engineers).
  • All other duties as assigned by the Customer Service Manager.


What we look for:

  • 1 - 2 years’ experience in a customer service support preferably in manufacturing with heavy emphasis on sales, distribution, manufacturer, and manufacturer representatives (Associate's degree preferred).
  • Basic math and typing skills.
  • Good working knowledge of Excel and Word.
  • Must be able to respond and handle anywhere from 50-150 emails daily is a must.
  • Competent telephone skills.
  • High School diploma or equivalent.
  • Be on a rotation schedule for relieving front desk for breaks and lunches.
  • Responsible for following company policies and procedures.
  • Must be detail oriented.
  • Must be able to multi-task.
  • Will be required to perform other duties as requested, directed, or assigned.
  • Must have previous work references.


Work Environment:

Typical office environment.


Air Distribution Technologies, Inc is an equal employment opportunity and affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law.

  • Customer Service Representative

    2 weeks ago

    Richardson, United States Fossil Full time

    Fossil is seeking a Customer Care Representative to join our Customer Care team. As a Customer Care Representative, you'll provide technical support to our internal team, collaborate with colleagues and external partners, ensure orders are processed Customer Service, Customer Service Representative, Representative, Technical Support, Customer Care, Data...

  • Customer Service Representative

    4 months ago

    Richardson, United States GAINSCO Full time

    CUSTOMER SERVICE REPRESENTATIVE do? Provide quality customer service by assisting agents and/or customers with specific questions concerning the company website, policies, and billing. Handle inbound calls provide appropriate solutions and alternativ Customer Service, Customer Service Representative, Representative, Retail, Insurance

  • Customer Service Representative

    2 months ago

    Richardson, United States Associa Full time

    The Customer Service Associate is responsible for assisting customers with any troubles or inquiries that they might have. Often, customer service associates help customers over the phone or via email, but they may also deal with customers in person. Customer Service, Customer Service Representative, Office Manager, Representative, Community Manager, Retail,...

  • Customer Service Representative

    2 months ago

    Richardson, United States The Travelers Companies, Inc. Full time

    Who Are We? Taking care of our customers, our communities and each other. Thats the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Customer Service, Customer Service Representative, Representative, Customer Experience, Technical Support,...

  • Customer Service Representative

    2 weeks ago

    Richardson, Texas, United States ReqRoute Inc Full time

    Job Title: Customer Service RepresentativeReqRoute, Inc is seeking a skilled Customer Service Representative to join our team in Richardson, TX. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients.Responsibilities:Provide timely and effective customer service and support via...

  • Customer Service Representative

    1 week ago

    Richardson, Texas, United States Chewy Fulfillment Centers Full time

    Customer Service RepresentativeWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Chewy Fulfillment Centers. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our pet parents via phone, email, and chat.Key Responsibilities:Provide timely and...

  • Customer Service Representative

    3 weeks ago

    Richardson, Texas, United States Health Care Service Corporation Full time

    Job SummaryWe are seeking a highly skilled Customer Advocate Specialist to join our team at Health Care Service Corporation. As a key member of our customer service team, you will be responsible for analyzing and resolving customer inquiries, providing coaching and guidance to customer service advocates, and expediting the processing of telephone and written...

  • Customer Service Representative

    2 weeks ago

    Richardson, Texas, United States DebtBlue Full time

    Job Title: Customer Service RepresentativeDebtBlue, LLC is a leading debt settlement organization dedicated to helping individuals and families overcome financial challenges. We are seeking a highly motivated and empathetic Customer Service Representative to join our team.Job Summary:The Customer Service Representative will be the primary point of contact...

  • Customer Service Representative

    3 weeks ago

    Richardson, Texas, United States High 5 Full time

    Job Title: Call Center RepresentativeLocation: Richardson, TexasJob Summary:We are seeking a highly skilled Call Center Representative to join our team at High 5. As a Call Center Representative, you will be responsible for providing exceptional customer service and resolving customer inquiries in a timely and professional manner.Key Responsibilities:Provide...

  • Customer Service Representative

    3 weeks ago

    Richardson, Texas, United States Agile People and Payroll LLC Full time

    About Agility Insurance ServicesWe are a leading National Field Marketing Organization (FMO) specializing in Medicare and Health Insurance enrollment. Our team is dedicated to providing exceptional service and support to our clients.Job Title: Customer Service RepresentativeWe are seeking a highly skilled and motivated Customer Service Representative to join...

  • Customer Service Representative

    3 weeks ago

    Richardson, Texas, United States Golden Bank NA Full time

    Customer Service Representative Opportunity at Golden Bank NAWe are seeking a dedicated Customer Service Representative to deliver exceptional customer service while adhering to regulations and bank security procedures.Key Responsibilities:Execute teller operations with precision and efficiency.Identify and seize sales opportunities to promote bank products...

  • Customer Service Representative

    3 weeks ago

    Richardson, Texas, United States AlphaGraphics Full time

    Customer Service RepresentativeWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at AlphaGraphics. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Provide timely and effective responses to customer inquiries and...

  • Customer Service Representative

    3 weeks ago

    Richardson, Texas, United States Domino's Pizza LLC Full time

    Job SummaryWe are seeking a skilled Customer Service Representative to join our team at Domino's Pizza LLC. As a Customer Service Representative, you will be responsible for taking phone orders in a friendly and professional manner.Key ResponsibilitiesTake phone orders from customers in a friendly and professional manner.Prepare products for customer...

  • Customer Service Representative

    3 weeks ago

    Richardson, Texas, United States Chewy Full time

    Customer Service RepresentativeAt Chewy, we're committed to delivering exceptional customer experiences. As a Customer Service Representative, you'll play a critical role in achieving this goal. Your primary responsibility will be to engage directly with customers through multiple channels, including inbound phone calls, chats, and email. You'll need to be...

  • Customer Service Representative

    4 weeks ago

    Richardson, Texas, United States Mindlance Full time

    Job Title: Customer Service Representative Job Summary: We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Mindlance. As a Customer Service Representative, you will be responsible for providing exceptional service to our members by processing transactions, setting up checking accounts, and assisting with...

  • Customer Service Representative

    4 weeks ago

    Richardson, Texas, United States Mindlance Full time

    Job Title: Customer Service Representative Job Summary: We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Mindlance. As a Customer Service Representative, you will be responsible for providing exceptional service to our members by processing transactions, setting up checking accounts, and assisting with...

  • Customer Service Representative

    3 weeks ago

    Richardson, Texas, United States Chewy Full time

    Customer Service RepresentativeAt Chewy, we're committed to delivering exceptional customer experiences. As a Customer Service Representative, you'll play a critical role in ensuring our customers receive the best possible service.Key Responsibilities:Engage directly with customers through multiple channels, including phone calls, chats, and emailProvide...

  • Customer Service Representative

    4 weeks ago

    Richardson, Texas, United States Chewy Full time

    Customer Service RepresentativeAt Chewy, we're passionate about delivering exceptional customer experiences. As a Customer Service Representative, you'll play a critical role in helping us achieve this goal.Key Responsibilities:Engage with customers through multiple channels, including phone, chat, and emailProvide timely and effective resolutions to...

  • Customer Service Representative

    3 weeks ago

    Richardson, Texas, United States Agile People and Payroll LLC Full time

    Customer Service RepresentativeAgility Insurance Services is seeking a skilled Customer Service Representative to provide exceptional support to our insurance agents and brokers.Key Responsibilities:Communicate effectively with insurance professionals to identify sales opportunities and provide prompt customer service.Utilize bilingual skills to connect with...

  • Customer Service Representative

    3 weeks ago

    Richardson, Texas, United States CommScope Full time

    Customer Service RepresentativeWe are seeking a skilled Customer Service Representative to join our team in Charlotte, North Carolina. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients in North America.Key Responsibilities:Identify customer requirements and work with cross-functional teams...