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Support Technician

1 month ago

Long Beach, United States Ledgent Technology Full time

We are hiring a Support Technician to start immediately.

  • This is a Direct Hire position with full benefits
  • Sundays to Wednesdays, four times a week, 10 hours shift, 6 AM to 5 PM
  • 100% on site in Long Beach
  • You might ocassionally be lifted up by the crane to troubleshoot, so need to be comfortbale with the height
  • Salary is up to 72k/year

This person will be responsible for supporting Terminal Operations groups utilization of automation technology, which includes RFID, OCR and GPS solutions. Training will be provided on the terminal's specific operating environment

Key Responsibilities:

  • Continual learning of operational and systems processes
  • Assist in supporting and troubleshooting the Terminal's various Applications
  • Monitor and support Terminal systems, including but not limited to OCR, GPS and RFID
  • Support the Gate System Applications including the Appointment System and train users
  • Research both technical and process issues and escalate to appropriate vendors
  • Meet customer service levels and follow escalation procedures during system failures
  • Provide outstanding customer service and support to clients
  • Cross training, knowledge transfer and documentation of all process and procedures
  • Supporting and troubleshooting networking and server hardware
  • Monitor and support terminal infrastructure hardware, including but not limited to: LTE and wifi environment, crane/gate/and yard systems, and Closed Circuit Television Systems

Qualifications:

  • Bachelor's Degree from an accredited four-year college or university with a degree in Computer Science, Information Technology or a closely related field, preferred but not required.
  • At least 2 years of progressively responsible experience in an information technology environment
  • Terminal operations and terminal technology experience are desired, but not necessary
  • Must have strong analytical skills, including the ability to extract, compile and analyze data
  • ITIL Foundation preferred
  • Good written & verbal communication skills, time management and documentation skills
  • Ability to work safely and independently
  • Stand out work ethic
  • Punctual
  • Must be able to qualify for a Transportation Worker Identification Card and pass internal background screen.


All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.