Desktop Support Specialist

1 week ago


El Segundo, United States Akkodis Full time

At Akkodis, we use our insight, knowledge, and global resources to make exceptional connections every day. With 60 branch offices located strategically throughout North America, we are positioned perfectly to deliver the industry's top talent to each of our clients. Clients choose Akkodis as their workforce partner to solve staffing challenges that range from locating hard-to-find niche talent to completing quick-fill demands.


Akkodis is seeking an Desktop Support Specialist for a Contract Position with a client located in El Segundo, CA

Pay Rate: $30-32/hr.

Location: El Segundo, CA

Duration: Contract


Job Description:


Workstation Management

  • Workstation imaging, configuration & deployment/user setup using common enterprise systems/tools such as SCCM/MDT. Autopilot/Intune experience a plus.
  • Application deployment using common enterprise tools
  • Hardware asset tracking & reporting
  • End-user security/protection application support (virus/malware removal, hard-drive back-up, hard-drive encryption configuration, etc.)
  • Workstation research & related projects/initiatives (OS upgrades, new patch releases, browser upgrades, new application deployments, etc.)
  • Other technical configuration, support & administrative tasks as assigned
  • Level 2 Technical (“Break/Fix”) Support
  • Level 2 (escalated from helpdesk) technology troubleshooting/repair/resolution services for all deployed workstations, mobile devices, applications, network/remote access & messaging services, for end-users across all sites
  • Occasional level 1 technology support after-hours & during high-demand periods (incidents/outages, enterprise[1]wide deployments, etc.)
  • Diagnosis/resolution of computer hardware, software & network issues for Executive and VIP personnel at all sites (on-site & via remote support tools)
  • Low-level network support (port testing, bandwidth monitoring, share drive troubleshooting, etc.)
  • Support ticket & SLA management using common enterprise tools such as ServiceNow, Remedy, etc.
  • General user community technology guidance, recommendations & education

Technical Administration

  • User permissions & password management on multiple systems (Active Directory, Exchange, etc.)
  • Incident management, including response, tracking & reporting for areas of responsibility
  • Document workstation configuration standards, processes & best-practices
  • Manage local site logistics including storage room, organizing inventory, shipping and receiving
  • Ability to lift up to 50 pounds
  • Able to sit or stand for extended periods of time

Team Collaboration

  • Work directly with team members, other IT groups and non-IT/business representatives to address all incidents, problems & requests
  • Coach/mentor Helpdesk analysts and desk-side support technicians in configuration & troubleshooting methods & best practices
  • Ongoing process/solution analysis and improvement

Education

  • Professional training/certifications related to areas of responsibility (e.g. CompTIA A+ Network+, MCITP, MCSA,
  • MCTS, etc.)
  • Information Services related college degree preferred, but not required

Experience

  • 5+ years deploying, updating, optimizing and troubleshooting Windows-based workstations in a corporate environment.
  • 5+ years providing support for common corporate client-side technologies, including wired/wireless networks, VPNs & security tokens, WiFi/broadband technologies, collaboration tools (Instant Messaging, Web Conferencing, Video Conferencing), A/V devices (projectors, presentation boards, etc.)
  • Experience deploying images, software & updates with workstation management tools (e.g., MS Deployment Toolkit [MDT], MS Systems Management Server [SMS], MS System Center Configuration Manager [SCCM], MS Autopilot, MS Intune, etc.)
  • 5+ years providing support for Windows 10, Windows 11. Windows Server experience a plus.
  • 5+ years providing support for MS Office and all major component applications.
  • 5+ years providing support for other common corporate client-side applications (Acrobat, anti-virus solutions, anti-malware solutions, softphones, file encryption, screen capture, etc.)
  • 5+ years providing support for internet-based applications using common internet browsers (Internet Explorer, Chrome, Firefox, etc.) & related technologies (Java, ActiveX, etc.)
  • 5+ years providing on site & remote technical support for workstations, applications and networking technologies in medium to large organizations.
  • Macintosh & OS X configuration & support experience a plus.
  • Some exposure to implementing and/or supporting virtual servers & desktops using VMware or similar tools.
  • Basic understanding of IP addressing, subnets, file/folder mapping, share drives & network printer configuration.
  • Basic file & print server configuration/administration a plus.
  • Familiarity with a range of ticket/incident management systems, specifically ServiceNow
  • Microsoft Active Directory administration.
  • Ability to coordinate tasks with vendors to meet service targets & project deadlines.
  • Ability to prioritize & multi-task in a fast-paced/demanding environment.
  • Ability to work independently or as part of a team to meet deadlines.
  • Strong analytical & problem-solving.
  • Strong interpersonal/relationship-building skills & customer service values/practices.
  • Strong written, verbal & phone skills, with ability to explain technical matters in non-technical terms.
  • Good ability to judge situational feedback (user frustration, systems urgency, etc.) and adjust support response/approach to meet needs.



If you are interested in this Desktop Support Specialist role in El Sugundo, CA (onsite ) then please click APPLY NOW. For other opportunities available at Akkodis go to If you have questions about the position, please contact Priyanka Khurana at Priyanka.khurana@akkodisgroup.com


Equal Opportunity Employer/Veterans/Disabled


Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs which are direct hire to a client

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit


The Company will consider qualified applicants with arrest and conviction records.



  • El Segundo, United States HCL Technologies Limited - Business Services Full time

    **Desktop Support Lead** **El Segundo, CA** **Full time position** **Overview**: This position is for an experienced technician on the Desktop Support team responsible for partnering with both IT design teams and Level 1 Service Desk to provide support for core infrastructure and desktop technologies standard to operating environment. **Responsibilities...


  • El Segundo, United States TEKsystems Full time

    Description: Our client is the shared services provider delivering a suite of multi-tenant managed and professional services to agencies worldwide, in support of key Groupe business operations. Those operations include: Information Technology & Technology Solutions, Finance, Legal, Procurement, Real Estate, Insurance and other services to our business units....


  • El Segundo, United States TEKsystems Full time

    Description: Our client is the shared services provider delivering a suite of multi-tenant managed and professional services to agencies worldwide, in support of key Groupe business operations. Those operations include: Information Technology & Technology Solutions, Finance, Legal, Procurement, Real Estate, Insurance and other services to our business units....

  • Support Specialist

    4 weeks ago


    El Segundo, United States Prodigy Resources Full time

    On-Site Lab Support SpecialistEl Segundo, CAProject Scope:Our client needs an onsite Lab Support Specialist for Quality Control Labs. The scope includes efficient and reliable operation of internal desktop lab systems and will handle tactical matters such as service requests as well as when working on larger projects.Scope of Services:Workstation support,...


  • El Segundo, United States The Intersect Group Full time

    Job Title: Desktop Support Technician Location: On-site M-F 8am-5pm in El Segundo, CA Type: Open-ended contract intent to convert Job Summary: Looking for a strong (+/-5 years of experience) L2 support technician to support the roughly 400 corporate end users (about 200 hybrid in the El Segundo office). This person will also support the executive c-suite...

  • IT Support Specialist

    4 weeks ago


    El Segundo, United States Behavior Frontiers Full time

    Behavior Frontiers, LLC is a leading agency providing applied behavior analysis (ABA) treatment to help children with autism and other special needs to reach their full potential. Our expert team of Board-Certified Behavior Analysts (BCBAs) and highly trained behavior technicians use state-of-the-art ABA methods to teach children social, communication, play,...

  • IT Support Specialist

    4 weeks ago


    El Segundo, United States Behavior Frontiers Full time

    **Description** Behavior Frontiers, LLC is a leading agency providing applied behavior analysis (ABA) treatment to help children with autism and other special needs to reach their full potential. Our expert team of Board-Certified Behavior Analysts (BCBAs) and highly trained behavior technicians use state-of-the-art ABA methods to teach children social,...

  • Desktop Technician

    2 weeks ago


    El Segundo, California, United States Dexian - DISYS Full time

    Dexian currently has two Desktop Technician positions available with our premier aerospace customer. The Desktop Technician will support a temporary project at the client site to distribute new iPhones to client employees as replacements for older phones. The Desktop Technician will: Receive new devices and update inventory records. Prepare devices for...

  • IT Support Specialist

    2 weeks ago


    El Segundo, California, United States Behavior Frontiers Full time

    Behavior Frontiers, LLC is a leading agency providing applied behavior analysis (ABA) treatment to help children with autism and other special needs to reach their full potential. Our expert team of Board-Certified Behavior Analysts (BCBAs) and highly trained behavior technicians use state-of-the-art ABA methods to teach children social, communication, play,...

  • Support Analyst

    1 week ago


    El Segundo, United States Xcel life sciences Full time

    Job Title is **Support Analyst** (Lab system support). - Location: El Segundo, CA - onsite 5 days a week - Standard laptop - BGV fully cleared Must Have's: Project Scope: Kites IT Tech Ops team needs onsite Lab Support Specialists for the MVP01 (Oceanside) and RDMC (Santa Monica) QC Labs. The scope includes efficient and reliable operation of internal...

  • Desktop Engineer II

    3 weeks ago


    El Segundo, United States CareerBuilder Full time

    Hi, Welcome to Diverse Lynx! We combine industry leading expertise and our personal dedication to help you find your next career opportunity. We are a Minority and Women Owned Business Enterprise (MWBE) certified by the State of New Jersey and Minority Business Enterprise (MBE) certified from National Minority Supplier Development Council. Established in...

  • Desktop Support

    6 days ago


    El Paso, United States eTeam Full time

    General Description: Desktop Support As a member of end user support team, FS Onsite Service Engineers are primarily focused on customer experience to ensure all interactions result in a positive outcome-based service. Deliver a service that exceeds customer expectations. Listen and understand the issue at hand. Communicate with customers, colleagues and...


  • El Segundo, United States CYNET SYSTEMS Full time

    Job Description: Pay Range: $55hr - $60hr Workstation support, including direct support to end-users ranging from Tier 1 - 2 type issues Understanding of the business processes and all applicable procedures, including in-depth knowledge of GxP operations as it relates to the FDA s CFR 21 Part 11 requirements and Good Documentation Practices...

  • IT Support Specialist

    2 weeks ago


    El Paso, Texas, United States PingWind Inc Full time

    Location: Fort Bliss, TX Required Clearance: N/A - ability to pass DOD background check (NACLC/Tier 1 investigation), ability to obtain a SECRET Clearance Required Certification(s): IAT II Certification (SEC+), CompTIA A+, Network+ Required Education: HS Diploma Required Experience: 2-5+ years of related IT experience Description PingWind is seeking an...

  • Business Analyst

    1 week ago


    El Segundo, United States Xcel life sciences Full time

    Job Title is **Business Analyst** (Lab system support). - Location: El Segundo, CA - onsite 5 days a week - Standard laptop - BGV fully cleared Must Have's: Project Scope: Kites IT Tech Ops team needs onsite Lab Support Specialists for the MVP01 (Oceanside) and RDMC (Santa Monica) QC Labs. The scope includes efficient and reliable operation of internal...


  • El Segundo, California, United States Flip Full time

    Join the Flip team: A social shopping app [network] redefining the online shopping experience. Born from the idea that shopping should be a communal, transparent, and enriching experience, Flip has quickly become the go-to platform for users who crave authenticity and connection in their shopping journey. At Flip, we believe in the power of real reviews,...


  • El Segundo, California, United States Flip Full time

    Join the Flip team: A social shopping app [network] redefining the online shopping experience. Born from the idea that shopping should be a communal, transparent, and enriching experience, Flip has quickly become the go-to platform for users who crave authenticity and connection in their shopping journey. At Flip, we believe in the power of real reviews,...


  • El Segundo, United States Love.Life Full time

    **COMPANY OVERVIEW** Love.Life (L.L) is an integrated health and wellness experience that makes lasting health and vitality attainable. The company unites the power of holistic medical care, nourishing food, cutting-edge fitness, and precision wellness therapies under one roof to promote healing, optimization, vitality, and community. L.L’s evidenced-based...


  • El Segundo, United States Love.Life Full time

    Job DescriptionJob DescriptionCOMPANY OVERVIEW Love.Life (L.L) is an integrated health and wellness experience that makes lasting health and vitality attainable. The company unites the power of holistic medical care, nourishing food, cutting-edge fitness, and precision wellness therapies under one roof to promote healing, optimization, vitality, and...


  • El Segundo, United States Booz Allen Full time

    Acquisition Support Specialist **The Opportunity**: Are you searching for a position where you can use your project management and analysis skills to develop a project from concept to completion? A program requires a significant investment of limited resources. With that level of complexity, you need to keep the project on a productive path. That’s why we...