Desktop Support Technician

4 weeks ago


El Segundo, United States TEKsystems Full time

Description:

Our client is the shared services provider delivering a suite of multi-tenant managed and professional services to agencies worldwide, in support of key Groupe business operations. Those operations include: Information Technology & Technology Solutions, Finance, Legal, Procurement, Real Estate, Insurance and other services to our business units.

FUNCTIONAL TITLE: Onsite Tech Support - Associate

JOB SUMMARY

Experience

3-5 years IT desktop support experience

Experience delivering IT solutions within a corporate and/or enterprise environment

Experience working in a mixed Mac and Windows environment

Additional Skills

Experience in the Advertising and/or Marketing industry preferred

Experience in centrally managed computer environments

Experience supporting A/V environments not required, but is a plus

Skills helpful but not required BitLocker, FileVault, Software Distribution Systems (Altiris, JAMF), Adobe Creative Cloud, Service Now, Bomgar, Font Management Systems

Skills:

Desktop, Windows 10, Support, Troubleshooting, mac os, Hardware, Active directory, Windows, Technical support, Imaging

Top Skills Details: _ _

Onsite Tech Support - Associate is responsible for providing local operational support for an office or group of offices.

This position requires both excellent customer service and problem solving skills. The candidate must possess a process and project orientated mindset and be efficient working individually as well as part of a larger team. The ideal candidate would be knowledgeable on a wide range of technology and adaptable enough to be able to leverage it against a wide range of technical issues. The candidate must be highly motivated and self-reliant individual with a desire to better themselves.

JOB FUNCTIONS

Issues Management and Resolution

Analyze issues and formulate solutions

Troubleshoot system, application and hardware issues

Ensure customer is updated on ticket progress

Provide monitoring and resolution of AV issues for on-site equipment, such as boardroom AV equipment and meeting/event support

Work directly with customers to solve problems

Utilize internal IT Knowledge Base to both provide and find solutions to known issues

Use external information to research and resolve issues when needed

Consistently update the ticket tracking system with status and fixes

Properly escalate issues to necessary parties as required

System Administration

Perform routine system maintenance on laptops and desktops

Track computer assets according to organizational standards

Perform backups and restores

Perform configuration of hardware including drives, network interfaces, memory, processors, and peripherals.

Perform installation and configuration of software including operating system, patches, and 3rd party products.

Maintain established computer standards and participate in testing new standards

Communication

Strong interpersonal skills with heavy focus on customer service

Demonstrate sound written, oral and organizational skills

Collaborate with local and remote teams using provided tools

Consistently share solutions with peers

Works effectively as an individual and as part of a team

Comfortable training both small and large groups of people on new IT solutions

Resource & Project Management

Complete assigned tasks on time

Ability to follow documented commonly used concepts, practices, and procedures

Ability to manage multiple constituencies, issues, priorities, projects and goals

Adhere to team policies and organizational reporting structures

Continuous Improvement

Gather knowledge of technology changes through training, conferences, books, journals, case studies, and perform product evaluations.

Work Schedule

Must maintain a flexible schedule and be available to work non-standard business hours upon request or as needed

Must be available via cell phone for issue resolution and assistance after hours

Travel

Local travel between sites may be required

Occasional travel to sites outside the local area may be required

PERFORMANCE STANDARDS & EXPECTATIONS

Education and Certifications

Associates Degree or working towards one or a Bachelors Degree from an accredited university, preferably in Computer Science, Information Systems or equivalent program, or a proven track record of IT experience required.

Working towards a technical certification (e.g. ACMT, ACSP, ACTC MCP, CNA, CCNA, A+, Network+)

Experience

3-5 years IT experience

Experience delivering IT solutions within a corporate and/or enterprise environment

Experience working in a mixed Mac and Windows environment

Additional Skills

Experience in the Advertising and/or Marketing industry preferred

Experience in centrally managed computer environments

Experience supporting A/V environments not required, but is a plus

Skills helpful but not required BitLocker, FileVault, Software Distribution Systems (Altiris, JAMF), Adobe Creative Cloud, Service Now, Bomgar, Font Management Systems

Skills:

Desktop, Windows 10, Support, Troubleshooting, mac os, Hardware, Active directory, Windows, Technical support, Imaging

Top Skills Details:

Desktop,Windows 10,Support,Troubleshooting,macos

Additional Skills & Qualifications:

Desktop Support which is supporting a 50/50 Mac PC environment

Experience Level:

Intermediate Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.


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