Desktop Technician
2 weeks ago
Dexian currently has two Desktop Technician positions available with our premier aerospace customer. The Desktop Technician will support a temporary project at the client site to distribute new iPhones to client employees as replacements for older phones.
The Desktop Technician will:- Receive new devices and update inventory records.
- Prepare devices for user deployment - profile setup, etc.
- Distribute devices to employees either in-person from a centralized location, or package and ship the device.
- Recover old devices and follow documented procedures to prepare for disposal.
- Update asset database with old/new device information including location, storage location, and assignee information.
JOB SPECIFIC REQUIREMENTS AND SKILLS:
- One to three years' experience in an IT support tole, preferably as a Desktop (Desk Side) or Help Desk technician focusing on the Apple/Mac technologies.
- Understanding of installing/supporting/ troubleshooting iOS devices (iPhones).
- Understanding of inventory management, shipping and receiving, asset management. Includes: warehouse processes for shipping/receiving packages, asset tags, unboxing, return merchandise authorization (RMA) tracking.
- Possess good verbal and written communication skills with a high focus on customer service.
- Ability to provide solutions to user problems to ensure user satisfaction and productivity.
- Ability to plan and prioritize work assignments to meet deadlines/SLA's in a fast-paced environment without supervision.
- Experience with a ticketing system like ServiceNow a plus.
EDUCATION:
- High School Diploma required. College coursework in IT studies, preferred.
- IAT Level-1 Technical Training Certification (e.g.: CompTIA A+), desired.
This position requires an active Department of Defense security clearance at the SECRET level or ability to obtain a clearance.
U.S. citizens ONLY are eligible for a security clearance and this position.
COMPENSATION:
- Dexian reasonably expects to offer $22.60/hour - $26.58/hour for this position plus benefits to include health, vision and dental insurance, matching 401k and generous time off.
DURATION:
- This temporary project will start 8 July 2024 and end 30 September 2024.
OVERALL REQUIREMENTS:
- Submit/Pass a 10-year Dept. of Defense background check, criminal history, drug screening, and fingerprints
- Valid driver's license/Real-ID with clean driver's history
- Applicant must have a strong work ethic, be extremely organized and detail-oriented, be a self-starter with excellent time-management, problem solving, and multitasking skills.
- Problem solving skills from active listening to, and educating, customers through resolution and a set of delivery expectations.
- Excellent communication skills (in English), both verbal and written, to articulate details in a professional manager.
- Position may require ability to sit, stand, walk extended distances, bend, stoop, squat and lift to 35 lbs. from the floor to desktop for extended periods of time.
Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.
Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit to learn more.
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
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