Senior Technical Support Engineer

1 month ago

Phoenix, United States Altair Full time

Senior Technical Support Engineer

Do you like a challenge, are you a complex thinker who likes to solve problems? If so, then you might be the new Altairian we are searching for. At Altair, your curiosity matters. We pride ourselves on a business culture that enables open, creative thinking, and we deeply value our employees and their contributions towards our clients' success, as well as our own.

Job Summary:

Altair is a leading provider of enterprise-class engineering software enabling innovation, reduced development times, and lower costs through the entire product lifecycle from concept design to in-service operation. Our simulation-driven approach to innovation is powered by our integrated suite of software which optimizes design performance across multiple disciplines encompassing structures, motion, fluids, thermal management, electromagnetics, system modeling and embedded systems, while also providing data analytics and true-to-life visualization and rendering.

Enterprise Computing Global Support team consists of highly knowledgeable and motivated individuals who can design, develop, troubleshoot, and deliver solutions. We also have the opportunities to work directly with various strategic Cellular Phone Manufacturers and EDA/Semiconductor partners.

The selected candidate will be part of the Enterprise Computing Global Support team, with primary focus on Semiconductor Manufacturers within the Americas region, supporting our Accelerator Product line for Electronic Design Automation (EDA) and High Performance Computing (HPC) domains.


What You Will Do:

  • Provide dedicated support; including but not limited to responding to escalated tickets, troubleshooting technical product issues and developing workarounds.
  • Become the primary technical liaison to the customer.
  • Provide the customer with the training and knowledge required to effectively use the products.
  • Work cross-functionally and develop working relationships with Sales, Services, Engineering, and Marketing teams.
  • Provide input on the product direction.
  • Provide input to Business and Marketing to accurately describe the features and capabilities of the product.



What You Will Need:

Basics:

  • Bachelor's degree in IT/Computer Science or equivalent or EDA/HPC System Administrator experience is required.
  • 5 to 10 years of EDA/HPC cluster deployment and support experience.
  • Strong computer science and systems-level knowledge (e.g., networking, operating systems, file systems, high availability, containers).
  • Strong analytical and debugging skills (e.g., analyzing system and application logs, strace, lsof, gdb, gstack).
  • Demonstrated proficiency in Linux shell scripting is required.
  • Excellent communication, people, time management, and organizational skills.


Preferred:

  • C, C++, and Tcl experience is a plus.
  • Experience with workload management/job scheduling software (e.g. PBS Professional, SLURM, Grid Engine, LSF, LoadLeveler, Moab/TORQUE) in an HPC/EDA environment is a significant advantage.


How You Will Be Successful:

  • Envision the Future
  • Communicate Honestly and Broadly
  • Seek Technology and Business “Firsts”
  • Embrace Diversity and Take Risks

What We Offer:

  • Competitive Salary
  • Comprehensive Benefit Package
  • Outstanding Work/Life Balance
  • Flex Time
  • Employee Stock Purchase Program
  • 401(k) with matching contributions
  • Unlimited vacation and Unlimited sick days
  • Paid holidays
  • Paid Time Off for Community Service
  • Collaborative environment
  • Charitable Matching Program

Why Work with Us:

Altair is a global technology company providing software and cloud solutions in the areas of product development, high-performance computing (HPC) and artificial intelligence (AI). Altair enables organizations in nearly every industry to compete more effectively in a connected world, while creating a more sustainable future. With more than 3,000 engineers, scientists, and creative thinkers in 25 countries, we help solve our customer’s toughest challenges and deliver unparalleled service, helping the innovators innovate, drive better decisions, and turn today’s problems into tomorrow’s opportunities.

Our vision is to transform customer decision making with data analytics, simulation, and high-performance computing and artificial intelligence (AI).

For more than 30 years, we have been helping our customers integrate electronics and controls with mechanical design to expand product value, develop AI, simulation, and data-driven digital twins to drive better decisions, and deliver advanced HPC and cloud solutions to support unlimited idea exploration. To learn more, please visit altair.com.

Ready to go? #ONLYFORWARD

At our core we are explorers; adventurers; pioneers. We are the brains behind some of the world’s most revolutionary innovations and are not only comfortable in new and uncharted waters, we dive in headfirst. We are the original trailblazers that make the impossible possible, discovering new solutions to our customer’s toughest challenges.

Altair is an equal opportunity employer. Our backgrounds are diverse, and every member of our global team is critical to our success. Altair's history demonstrates a belief that empowering each individual authentic voice reinforces a culture that thrives because of the uniqueness among our team.

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