Sales Analyst/Sales Specialist/Sales Operations Analyst
3 weeks ago
Title: Sales Analyst/Sales Specialist/Sales Operations Analyst
Location: Hybrid (3 Days Onsite) 20 North Meridian Street, Indianapolis, 46204
Duration: 3 Months Contract
Pay Rate: $32/hr on W2
Responsibilities Include:
* Provide outstanding Quote-to-Cash support and guidance to help Account Executives execute Sales transactions.
* Work with Sales, Revenue Recognition and Legal on deal execution and provide suggestions and assistance for contract negotiations or customer satisfaction issues
* Create and modify quotes as required
* Ensure compliance with all company policies and responsible for SOX compliance
* Train Sales and in particular less experienced AE’s and facilitate cross-training among the team
* Contributes ideas and innovations to improve upon existing systems, work processes and procedures
* Create and update internal departmental Policies
* Provide subject matter expertise on projects within Sales Operations
* Review submitted contract and order forms for completeness, accuracy, and conformance to Salesforce Order Acceptance policy
* Assist with onboarding of new team members
* Work with Sales and Collections to assist resolution to customer billing investigations and disputes
* Challenge legacy policies and procedures that complicate quote, order, invoice, credit, commissions, and revenue processing, understanding the flexibility for change, and formulating creative solutions or workarounds based on that analysis
* Share best practices with team members to enhance the quality and efficiency of support and contribute to the knowledge base
* Establish strong relationships with Sales, Renewals, Customer Support Managers, Collections, Adjustments, Compensation, Rev Rec., Legal, and other internal resources as appropriate
Required Skills/Experience:
* Bachelors degree or equivalent combination of education and experience
* 1-2 years minimum customer order management, sales operations, or sales/customer support experience
* Contract structuring and Commission Calculation experience
Desired Skills/Experience:
* Demonstrated participation in process improvement initiatives and/or project management experience
* Excellent interpersonal skills; ability to articulate verbally and written, willingness to appropriately debate difficult issues; ability to think quickly
* Ability to excel in a fast growing/fast paced environment delivering accuracy while managing to deadlines where adaptability is imperative
* Ability to understand broader business and financial issues, juggle multiple projects and tasks, and to work with deadlines and in a fast paced environment
* Extreme attention to detail
* Ability to clearly articulate case resolutions and actions required by Account Executives
* Thrives in a team environment
* Able to use Microsoft suite of tools effectively
* Salesforce experience a plus
* Demonstrated initiative
* Ability to analyze problems quickly and seek out solutions to achieve optimum outcomes in case resolution
* Ability to work independently
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Indianapolis, United States HireTalent - Diversity Staffing & Recruiting Firm Full timeTitle: Sales Analyst/Sales Specialist/Sales Operations AnalystLocation: Hybrid (3 Days Onsite) 20 North Meridian Street, Indianapolis, 46204Duration: 3 Months ContractPay Rate: $32/hr on W2Responsibilities Include:* Provide outstanding Quote-to-Cash support and guidance to help Account Executives execute Sales transactions.* Work with Sales, Revenue...
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