Director of Residences

2 weeks ago

Cleveland, United States Chace People Full time

DIRECTOR OF RESIDENCES / MULTI-PROPERTY ESTATES MANAGER FOR PRIVATE FAMILY


  • Salary: $225,000 gross p.a. plus package
  • Location: Cleveland, Ohio (with Travel)
  • Contract: Full-time, Permanent
  • Start Date: Interviewing now for ASAP start


Job Overview:

Chace People is seeking an experienced Director of Residences / Multi-Property Estates Manager to manage the day-to-day operations, maintenance, and overall management of multiple luxury residential properties across the Midwest and both West and East Coasts of the US. In this pivotal role, you will report directly to the Principals and collaborate closely with the senior Family Office team. This leadership position involves supervising a team of house managers, housekeeping staff, maintenance personnel, and external caretakers, ensuring that the highest standards of property management and hospitality are consistently upheld. This includes overseeing the comprehensive maintenance and upkeep of both the interior and exterior of the properties.


You will be responsible for managing the multi-property estate and travelling between residences as needed. Regular meetings with the Principals will be crucial to provide updates, anticipate their needs, and align priorities.


Your leadership skills, adaptability, and commitment will be key to enhancing the success of this role. Your ability to effectively manage a diverse team and address various property needs will contribute to maintaining the high standards expected in this position.


Key Responsibilities:

  • Comprehensive Property Management:
  • Oversee all aspects of the Principals' properties, serving as the primary point of contact for the family and the Family Office team.
  • Ensure that properties are well-maintained and ready for use.
  • Direct and manage all property-related activities.
  • Staff Leadership and Development:
  • Manage and evaluate current staff, including house managers, housekeeping staff and maintenance personnel.
  • Recruit and onboard new staff as needed.
  • Operational Excellence:
  • Enhance property operations to achieve best-in-class standards.
  • Build and maintain strong relationships with vendors and contractors.
  • Oversee preventative maintenance and manage projects for optimal performance.
  • Vendor and Budget Management:
  • Solicit and analyse bids for repairs and maintenance.
  • Manage property budgets and procedures.
  • Maintain accurate records related to property management.
  • Oversee and manage equipment, stock and personal items; place orders for new supplies as needed.
  • Property Readiness and Inspections:
  • Conduct regular property inspections and address maintenance needs.
  • Coordinate and supervise repairs and improvements.
  • Create and update household manuals, inventories, and calendars.
  • Manage to-do lists and provide regular updates to the Principals.


Requirements:

  • Experience and Proven Track Record:
  • A minimum of 5 years in a similar role managing luxury or high-end residences, including multiple properties across various locations.
  • Proven success in high-end residential property management and exceptional customer service.
  • Leadership and Team Management:
  • Experience leading collaborative teams and managing third-party caretakers and contractors.
  • Ability to identify the developmental needs of team members and provide coaching and mentoring.
  • Vendor and Operational Management:
  • Proven experience managing external vendors and building strong relationships with vendors and contractors.
  • Experienced in overseeing property maintenance and operations.
  • Personal Attributes and Skills:
  • Self-driven, able to work independently and manage multiple tasks in a fast-paced environment.
  • Tactful with high level of integrity, discretion and excellent interpersonal and communication skills to interact effectively with owners, family members, guests, staff, and external stakeholders.
  • Detail-oriented with strong problem-solving abilities.
  • Educational Qualifications:
  • A minimum of a bachelor's degree is required; preferably in business administration, real estate, property management, or related field.
  • Travel and Flexibility:
  • Willingness and ability to travel to property locations at least 25% of the time.
  • Flexibility in working hours, including evenings, weekends, and holidays, to meet the needs of the properties, residents, and events.


This role requires flexibility and a high level of professionalism to thrive in a dynamic, fast-paced environment. The successful candidate will demonstrate a commitment to high standards, possess a proactive and adaptable mindset, and excel in managing multiple properties and staff. A collaborative team culture and the opportunity to make a significant impact within the organisation await the right individual. Further details will be provided to successful applicants.

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