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Disaster Recovery Analyst

3 months ago

Miramar, United States Servsys Corporation Full time

Overview

The position focuses on enabling the IT Disaster Recovery process and providing expertise in Disaster Recovery (D/R) concepts, plan authoring, validation, and testing of critical systems. The role is highly focused on the development, delivery, and maintenance of technical and complex Ransomware planning and the support of simulation tests and tabletop exercises.


Minimum Qualifications

  • Bachelor's Degree in Information Technology, Computer Science, or equivalent work experience.
  • Proven experience within the disaster recovery field.
  • 3+ years leading medium to complex multi-million-dollar systems development programs.
  • 3+ years of experience with disaster recovery planning software and tools.
  • Experience with Office 365, Teams, and SharePoint.

Specialized Skills and Technologies

  • Strong understanding of ransomware recovery and architectural design of Isolated Recovery Environments.
  • Subject matter expertise in IT Disaster Recovery with a minimum of 3 years of disaster recovery experience.
  • 5+ years of experience in an Information Technology discipline.
  • 3+ years of experience with developing/testing recovery strategies for cloud (IaaS/SaaS) based applications.
  • Working knowledge of recovery tools such as SRM and Zerto.
  • Strong project manager skills with 5+ years of hands-on experience.
  • 3+ years of experience with automation and orchestration tools for recovering applications at alternate locations.
  • Experience developing business impact analysis documents.
  • Strategic mindset to lead recovery strategy planning efforts.
  • Demonstrated ability to coordinate complex integrated disaster recovery exercises.
  • Thorough knowledge of data management to assist in the preparation of recovery procedures.
  • Strong ability to build effective relationships with clients and colleagues.

Duties and Responsibilities

  • Coordination and Risk Management:
  • Coordinate with various IT and business groups to identify critical systems and dependencies, and potential vulnerabilities and risks that could result in catastrophic impact.
  • Execute Ransomware Rebuild simulation tests, document results, recovery time capabilities, issues, and resolutions through post-testing analysis.
  • Serve as tertiary backup during tabletop exercises or actual catastrophic disaster recovery or business continuity events.
  • Data Analysis and Reporting:
  • Gather, analyze, and interpret data.
  • Submit reports to relevant department heads and management.
  • Identify patterns and trends in the analyzed data.
  • Help management and other teams achieve business goals and needs.
  • Formulate procedural manuals if required.
  • Track and reconcile data.
  • Process and KPI Management:
  • Support the execution of specific IT processes (i.e., Vendor Management, Asset Management, Telecommunications, Business Applications, Service Delivery) in response to business needs and requests.
  • Define, track, and monitor KPIs.
  • Identify and mitigate risks.
  • Collaboration and Communication:
  • Collaborate with business and IT stakeholders to identify, analyze, understand, and prioritize activities by business value and urgency.
  • Develop consultative partnerships with internal teams and leaders to understand their strategic objectives, KPIs, and reporting requirements.
  • Support communications, meetings, and other collaborations to effectively perform work and understand, resolve, and/or mitigate risks, issues, obstacles, and conflicts.
  • Collaborate cross-functionally to enhance overall delivery of reporting across business units and within the department.
  • Establish and collect KPIs to measure business value delivered by projects and solutions.
  • Analyze and interpret information for planning and control purposes.
  • Present to leadership recommendations on opportunities.
  • Training and Process Reinforcement:
  • Lead the education and training of end users, working to increase end-user proficiency and adoption of implemented solutions.
  • Understand, communicate, and reinforce standard process concepts and methodology within the ETP organization.
  • Serve as liaison across teams.
  • Develop opportunities to automate ETP processes and functions.
  • Communicate systems and procedural changes to end users through excellent written and oral communications.
  • Monitor, coordinate metrics, and act on exceptions to address issues.
  • Certifications and Technical Skills:
  • ITIL v3 foundation certification.
  • Experience in support and incident, problem, event, and change management.
  • Understanding of data center operations and the interaction between teams that support systems and network infrastructure.
  • Exposure to enterprise monitoring tools such as Microsoft SCOM, SolarWinds, SquaredUP, and automated escalation software.
  • Exposure to Incident Command System (ICS) / National Incident Management System (NIMS) concepts, with a special focus on Incident Commander responsibilities.
  • Infrastructure and Operations:
  • Mix of infrastructure skills across server, database, network, and support desk.
  • Thorough understanding of data center operations and the interaction between teams that support systems and network infrastructure.
  • Expertise in problem management, root cause analysis methodologies, and incident resolution.
  • Experience with APM (Application Performance Monitoring) and other monitoring solution tools.
  • Experience in an Operations Control Center.
  • Experience supporting server operating systems or hardware.
  • Experience with infrastructure theories, principles, and concepts.
  • Project and Change Management:
  • Strong Visio, technical writing, and project management skills.
  • Strong business acumen and ability to analyze issues and troubleshoot.
  • Proficient change management skills.
  • Ability to build, coach, and lead teams with Agile delivery values.
  • Demonstrated ability to lead teams and influence across organizations.
  • Analytical and Leadership Skills:
  • Excellent analytical, problem-solving, decision-making, and quantitative analysis skills to provide insights into performance and efficiency opportunities.
  • Self-directed and autonomous, with the ability to work well with multiple individuals at all levels of the organization.
  • Strong planning and organizational skills to manage multiple priorities in a fast-paced environment.
  • Excellent customer service skills in interactions with internal and external customers, including personnel from other divisions, vendors, suppliers, and other departments.
  • Excellent communication, leadership, and interpersonal skills to build relationships and collaboration across different departments, sometimes virtually.
  • Understanding of IT processes and ability to translate and communicate technical concepts into business language.
  • Process-oriented mindset, including building and enforcing process flows.
  • Ability to build consensus and buy-in with key stakeholders.
  • Strong team player with a willingness to collaborate.
  • Expertise in setting and managing customer expectations.
  • Ability to lead meetings and coordinate activities to keep teams on task.
  • Good time management skills (i.e., setting priorities).
  • Continuous improvement mindset.

Physical Demands

  • Considerable time sitting and typing/keyboarding using a computer.
  • Occasional walking, bending, reaching, standing, and stooping.
  • May require occasional lifting/lowering, pushing, carrying, or pulling up to 20lbs.