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Learning And Development Manager
1 month ago
Voted eight years in a row as one of the Top 40 Places to Work by the Times Picayune, we offer:
- Competitive Compensation
- Impressive Benefits Package including Medical, Dental, Life Insurance, and 401(K) Plan
- Paid Vacation and Sick Time, and more
We are looking for a Learning and Development (L&D) Manager to join our team The L&D Manager may work at both corporate offices: Laplace, La. on Hwy 61 and in Metairie, La. off of the Service Road near Causeway Blvd.
The initial pay range for this position is $76K - $90K annually, based on knowledge and experience, with the potential to grow in the organization.
Role:As a dedicated member of the OnPath FCU team, this role performs a variety of tasks that, in partnership with the surrounding departments, provides cost effective financial services for the benefit of our members - who are our primary focus. Our core values are what make us E.P.I.I.C. We are Empathetic to the vast situations and needs of our member‘s and to each other. We are Passionate about the financial growth and success of our members. We are Innovative in our ideas and goals to remain at the top of our class in financial services. Our Integrity is not an option. We require our employees to be honest and have strong moral principles. We are Committed to our promise to be the best financial advocates for our members and the communities we serve. The Learning and Development Manager is responsible for designing, delivering, and managing the organizations‘ training programs to enhance the skills and knowledge of employees at all levels within the organization. This role involves assessing training needs, developing curriculum, and evaluating the effectiveness of training programs to ensure alignment with the credit union‘s strategic goals. The Learning and Development Manager will assist employees and all appropriate internal credit union partners. Conducts daily business interactions and maintains constant alignment with OnPath‘s mission, culture, and core values. Encourages others to act with mission, culture, and core values in mind always. Demonstrates initiative and sound judgment in the absence of specific direction from management. Ensures value through decision making that supports credit union goals and interests. Passionately displays a desire to build rapport and expand relationships with all members both internally and externally. Stays informed on OnPath‘s products and services to provide the right recommendations to the right members at the right time. Promotes and maintains a positive image of the credit union to peers, members, and communities we serve. Major Duties and Responsibilities:
- Designs and builds content for a comprehensive training program to enhance employees‘ skills and knowledge, fostering their continuous growth and development.
- Ensures training programs are current, relevant, and engaging. Incorporates feedback from participants and stakeholders to continuously improve training content.
- Partners with department heads to develop and monitor onboarding plans for managers and above.
- Designs and conducts leadership training for the organization.
- Tracks and analyzes training outcomes to measure program success and ROI.
- Maintains accurate training records and documentation.
- Manages the organizations Learning and Development budget.
- Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
- Designs and conducts management training for new managers.
- Oversees the organizations Learning and Development platform (BVS). Assigns, reports and makes recommendations on compliance related training.
- Partners with department heads to identify individual and departmental training needs.
- Conducts training sessions using diverse methods including classroom instruction, e-learning, role-playing, simulations, etc. Collaborates with external vendors and consultants for specialized training programs when necessary.
- Designs and conducts leadership training for the organization‘s High Potential Program (HYPO). Oversees the Mentorship Program.
- Five to ten years of similar or related experience, including time spent in preparatory positions.
- Strong design and development experience.
- A college degree.
The ability to motivate or influence inside or outside senior level executives is a critical part of the job, requiring a significant level of in influence and trust. Obtaining cooperation and agreement on important outcomes via frequently complex, senior level dialogue, as well as a professional level of written communication skills are essential to the position.
Other skills needed:
- Successful track record of executive leadership consultation.
- Ability to foster and work collaboratively across divisions, functions and at all levels.
- Experience in process improvement, adult learning, and organizational development methodologies.
- Ability to perform multiple tasks in a high-pressure environment.
- Continuous knowledge of financial services.
- Comfort with complexity, ambiguity, and change.
Must be able to routinely perform work indoors in climate-controlled share work area. The noise level in the work environment is usually moderate.
This position may work remotely and/or hybrid at times but does require days in the office.
Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to complete basic mathematical calculations, spell accurately, and understand computer basics. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.
