Program Manager

1 week ago

Federal Way, United States Consumer Direct Care Network Full time

JOB SUMMARY


The Program Manager manages daily operations of Consumer Direct Care Network programs to support company strategic anchors and thematic goals. Successful candidates will promote cohesiveness in the office environment.


JOB DUTIES


  • Manage compliance with Federal/State Regulations and Managed Care Organization (MCO) program rules
  • Manage daily intake and referral processes, local payroll processes, and AR processes to ensure positive business growth and development
  • Manage the provision of continuous excellent service to clients, employees, and 3rd party organizations including MCOs
  • Manage staff training and provide organizational leadership
  • Improve the economic standing of the program
  • Promote cohesiveness in the office environment
  • Manage day-to-day operations and client advocacy
  • Collaborate with stakeholders regarding delivery of services
  • Manage program score card, dashboard, and key performance indicators
  • Comfortable with public speaking
  • Communicate effectively
  • Manage compliance with applicable legal requirements, standards, policies, and procedures
  • Manage advanced reporting
  • Demonstrate dependability
  • Demonstrate effective problem-solving and decision-making skills
  • Exhibit computer efficiency
  • Manage complex service programs and special projects
  • Identify and implement process improvement efforts
  • Manage special projects including, but not limited to:
  • Annual review of policy and procedures
  • Annual review of standard operating procedures
  • Annual satisfaction survey
  • Large-scale enrollments and transitions as needed
  • Maintain necessary skills and knowledge to coordinate workflow
  • Manage marketing of services to referral sources
  • Participate in, and assign, professional development and training activities
  • Prioritize and multitask effectively
  • Provide excellent customer service to internal and external clients
  • Recruit, hire, train, and supervise employees
  • Represent company at stakeholder meetings, health fairs, and provider fairs
  • Manage deliverables and ensure timely completion of projects
  • Travel within the assigned geographic area as required
  • Manage client enrollment, assessments, and supervisory visits
  • Manage the development of the service/support plan and budgets
  • Manage Customer Relationship Management (CRM) database to ensure it is updated accurately and in a timely manner
  • Manage payroll, authorization, and AR operations for the program
  • Bilingual preferred in various locations
  • Other duties as assigned


QUALIFICATIONS


  • Bachelor’s Degree in related field preferred
  • 4 years leadership experience preferred
  • Combination of education and experience
  • Ability to work flexible and/or extended hours, if needed, to meet the job requirements.


The incumbent typically works in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Incumbent may encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Project/Program Manager

    3 weeks ago

    Federal Way, United States Ampcus Full time

    Job Description: Responsible for the coordination and completion of project/program. Oversees all aspects of projects/program. Sets deadlines, assigns responsibilities, and monitors and summarizes progress of project/program. Prepares reports for upper management regarding status of project/program. May require a bachelor's degree and at least 7 years of...

  • Therapy Program Manager

    6 days ago

    Federal Way, Washington, United States Twin Lakes Counseling Full time

    Job Opportunity at Twin Lakes CounselingAbout the Role:We are seeking a highly skilled and experienced Clinical Supervisor to join our team at Twin Lakes Counseling. As a Clinical Supervisor, you will play a critical role in providing clinical supervision to our team of therapists, ensuring the highest level of care for our clients.Key...

  • Technical Migration M365 Program Manager

    3 days ago

    Federal Way, Washington, United States Experis Full time

    About the Role:We are seeking a highly skilled Technical Migration M365 Program Manager to join our team at Experis. As a key member of our dynamic team, you will play a crucial role in driving the success of our Microsoft 365 migration initiatives.Key Responsibilities:Develop and implement content, design, and software development policies and practices to...

  • Part Time Program Manager

    2 weeks ago

    Federal Way, United States Right At School Full time

    Inspire a Love of Learning | Support Schools | Give Parents Peace of MindRight At School has been providing safe, fun, and meaningful extended day enrichment programs for more than a decade, and today we serve more than 35,000 students in 17 states across the country. Our after school, before school, and break camp programs give students a place to learn,...

  • Part Time Program Director

    6 days ago

    Federal Way, Washington, United States Right At School Full time

    **Job Summary**Right At School is seeking a highly motivated and experienced Program Manager to join our team. As a Program Manager, you will be responsible for delivering our dynamic daily curriculum to engage children in academic and social character-building that expands school day learning in a meaningful way.**Key Responsibilities:**Organize program...

  • M365 Migration Program Lead

    2 weeks ago

    Federal Way, Washington, United States Experis Full time

    Our client is in search of a M365 Migration Program Lead to enhance their team. Position Overview: We are looking for a skilled Technical Program Manager to support our innovative team at Experis. In this role, you will spearhead initiatives aimed at integrating AI and LLM technologies into the migration processes of Microsoft 365. Key Responsibilities: ...

  • Assistant Store Manager

    3 weeks ago

    Federal Way, United States US Foods Full time

    ARE YOU A CURRENT US FOODS EMPLOYEE? PLEASE APPLY DIRECTLY THROUGH OUR INTERNAL WORKDAY CAREER SITE. Join Our Community of Food People! The Assistant Store Manager contributes to the overall financial performance of the store including product merchandising/stocking, expense control, and achievement of sales and profitability goals. Manages the operations of...

  • Shift Manager

    2 weeks ago

    Federal Way, United States Buffalo Wild Wings Full time

    SPORTS BAR SHIFT MANAGERKnow what its like to be in the stadium on game day? Then you know what its like to work at Buffalo Wild Wings. Its fun. Its fast-paced. Were at the top of our game and we want to keep it that way. So were constantly upping the ante, providing the ultimate experience for our fans. And, of course, its our people that bring that...

  • Shift Manager

    2 weeks ago

    Federal Way, United States Buffalo Wild Wings Full time

    SPORTS BAR SHIFT MANAGERKnow what its like to be in the stadium on game day? Then you know what its like to work at Buffalo Wild Wings. Its fun. Its fast-paced. Were at the top of our game and we want to keep it that way. So were constantly upping the ante, providing the ultimate experience for our fans. And, of course, its our people that bring that...

  • Nursing Education Manager

    2 weeks ago

    Federal Way, Washington, United States Hallmark Manor (WA) Full time

    Position Overview:As a key member of our team, the Nursing Education Manager at Hallmark Manor plays a vital role in enhancing the skills and knowledge of our nursing staff. This position is designed for individuals who are passionate about education and dedicated to improving patient care through effective training programs.Responsibilities:- Plan,...

  • Senior Technical Program Manager

    7 days ago

    Federal Way, WA, United States Amazon Web Services, Inc. Full time

    AWS is looking for leaders like you to help lead Salesforce Success Central (SFSC), a dedicated Center of Excellence providing Salesforce expertise and managed services to help teams across Amazon accelerate their Salesforce journey while raising the bar on security, developer efficiency, operational excellence and financial responsibility. SFSC owns...

  • Construction Manager

    3 weeks ago

    Federal Way, United States Lennar Mortgage Full time

    Welcome Home! Build your career with Lennar:As one of the nation’s largest builders, Lennar has built over one million new homes for families across America. Since 1954, our communities have catered to all lifestyles and family dynamics, whether you are a first-time or move-up buyer, multigenerational family, or active adult.At Lennar, Everything’s...

  • Risk Management Consultant

    2 weeks ago

    Federal Way, Washington, United States Davis Agency LLC Full time

    About Davis Agency LLCAt Davis Agency LLC, we are a dynamic organization focused on delivering innovative solutions that effectively manage risk while enhancing client satisfaction. Our commitment to excellence and collaboration creates an environment where every team member is valued and empowered.Position OverviewAs a Client Risk Advisor, you will be...

  • Risk Management Consultant

    1 week ago

    Federal Way, Washington, United States Davis Agency LLC Full time

    Davis Agency LLC is a dynamic organization focused on delivering innovative solutions aimed at minimizing risk while enhancing client satisfaction. Our team thrives on a culture of excellence and collaboration, ensuring that every member is recognized and supported.As a Client Risk Advisor, you will be instrumental in evaluating, analyzing, and crafting...

  • Senior Technical Program Manager

    7 days ago

    Federal Way, WA, United States Amazon Web Services, Inc. Full time

    AWS is looking for leaders like you to help lead Salesforce Success Central (SFSC), a dedicated Center of Excellence providing Salesforce expertise and managed services to help teams across Amazon accelerate their Salesforce journey while raising the bar on security, developer efficiency, operational excellence and financial responsibility. SFSC owns...

  • Salon Manager

    2 weeks ago

    Federal Way, Washington, United States Great Clips Full time

    About the Role:We are seeking a highly motivated and experienced Salon Manager to join our team at Great Clips. As a Salon Manager, you will be responsible for leading a team of stylists and providing exceptional customer service to our clients.Key Responsibilities:Lead and manage a team of stylists to achieve sales and customer satisfaction goalsDevelop and...

  • Store Operations Manager

    1 week ago

    Federal Way, Washington, United States Greg's Automotive Full time

    Job DescriptionOverview:Greg's Automotive is a leading provider of automotive services, renowned for its exceptional customer care program and convenient shuttle service. We are seeking a highly skilled Automotive Retail Manager to join our team.Key Responsibilities:Customer Service: Ensure that each customer receives outstanding service by maintaining store...

  • Store Operations Manager

    1 week ago

    Federal Way, Washington, United States Greg's Automotive Full time

    Job DescriptionOverview:Greg's Automotive is a leading provider of automotive services, renowned for its exceptional customer care program and convenient shuttle service. We are seeking a highly skilled Automotive Retail Manager to join our team.Key Responsibilities:Customer Service: Ensure that each customer receives outstanding service by maintaining store...

  • Retail Operations Manager

    1 week ago

    Federal Way, Washington, United States 7-Eleven Full time

    About 7-ElevenAt 7-Eleven, we're more than just a convenience store chain. We're a global brand dedicated to revolutionizing the customer experience by seamlessly blending physical stores with digital services and products. Our mission is to be the world's most loved convenience retailer, known for our exceptional service, innovative offerings, and...

  • Workers Compensation Claims Manager

    2 days ago

    Federal Way, Washington, United States VetJobs Full time

    Job SummaryWe are seeking a highly skilled Senior Technical Claims Specialist to join our team at VetJobs. As a key member of our claims team, you will be responsible for evaluating and managing high-exposure Workers Compensation claims, including catastrophic losses and complex cases.Key ResponsibilitiesWork collaboratively with specialty resources to...