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Help Desk Analyst II

2 months ago

East Providence, United States ConsultUSA Full time

Description:

Our client has an immediate need for a Help Desk Analyst, who will be responsible for providing Tier I and II levels of support for Home Mortgage colleagues both in the office and remotely via phone and email communication


Requirements:

  • 3+ years supporting users in a remote\help desk environment
  • 5 + years PC\laptop experience
  • 3+ years of MS O365 support experience
  • 3 + years of printer experience
  • 3 + years support Windows 7/10 in a corporate environment
  • 3 + years of support with MS Outlook
  • Strong analytical networking and troubleshooting skills
  • A+ certification is a plus


Responsibilities:

  • Escalating priority support issues to senior staff and/ or corporate technology groups
  • Prioritizing and scheduling work as necessary to maintain department service level agreements
  • Maintaining and monitoring department mailbox
  • Updating and maintaining cases in a timely fashion
  • Providing technical supervision on small projects
  • Writing clear and concise technical documents
  • Assisting new colleague\contractors with initial login and system access


Why Work for ConsultUSA:

  • ConsultUSA offers competitive salaries, major medical (PPO or HDHP w/ HSA), dental, and vision insurance plans, and 401k plan with immediate eligibility for both salary and hourly employees
  • ConsultUSA hosts several outings and events, holiday and summer parties, and volunteer opportunities throughout the year for employees
  • We will work with you to obtain training for in-demand technologies and prepare you for industry-recognized certification exams
  • ConsultUSA offers Business Analysis and Project Management training through our Project Management Institute (PMI)® award-winning sister company, PMCentersUSA


How to Apply:

To submit your application, please click the “Apply Now” button located at the top and bottom of the page.

ConsultUSA is committed to providing equal employment opportunities (EEO) to all qualified employees and applicants for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, age, disability, genetic information, marital status, pregnancy, ancestry, or status as a covered veteran as well as any other prohibited criteria under any applicable federal, state, and local laws applicable to ConsultUSA.

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