ASC Front Desk Receptionist/Scheduler

2 months ago

East Providence, United States University Orthopedics Full time
Job DescriptionJob Description

Job Title: Front Desk Receptionist/Scheduler

Reports To: ASC Business Office Manager

General Summary of Duties:

This position will work as the Front Desk Receptionist for our Ambulatory Surgery Center. The Front Desk Receptionist/Scheduler will be responsible for providing quality customer service to our patients. This position contributes to the patient’s overall successful interaction within the University Orthopedics East Bay Surgery Center.

Essential Job Functions:

  • Maintains confidentiality in all areas concerning the business, patient privacy and patient records. Safeguard computer passwords. Maintain the electronic as well as the necessary physical security for the operation of the ASC, which will include computer access and physical access to the ASC suite.
  • Works in conjunction with support staff, OR Techs, RNs, MDs as an active member of the Team. Adheres to ASC Policies and Procedures.
  • Provides secretarial support for the ASC including managing the telephone systems.
  • Accurately and efficiently utilizes phone, computers, fax, copy machines, addressograph and labelers.
  • Anticipates supply needs and maintains an organized supply inventory.
  • Accurately stores and retrieves departmental data through the use of computers utilizing word processing software, some preformatted databases and spreadsheets.
  • Maintains computer files of departmental billings, forms, letters, minutes, reports and statistical data for tracking and reporting purposes. Prints out Infection Reports.
  • Communicates with physician's offices in a professional manner.
  • Greets all arriving to the ASC suite in a professional and positive manner. Logs in patients. Provide assistance to patients and their family members. Alerts RN staff of any issues that might impact the flow of the schedule. Offers parking ticket validation.
  • Schedules surgical bookings on a daily basis.
  • Communicates problems or issues with Manager, RN staff, ASC Administrator and/or Materials Management regarding bookings.
  • Helps with Produces Operating Room schedules.
  • Reviews OR schedule with ASC Director to assure accurate times are allowed for each booking.
  • Creates surgical charts and addressograph - stamping patient's info on all parts of the chart - consent, H&P, labs, EKGs, path slips. Creates charge sheets for each case.
  • Reports any schedule changes to appropriate staff members ie. booking times, procedure changes, cancellations.
  • Gather labs, EKG, H&P. Place in Anesthesia folder for review for plastics cases and/or other cases as necessary.
  • Creates file folders for each completed case. Places Op Notes and Path Reports in charts as they arrive. Files completed chart.
  • Gathers and enters data for Patient Satisfaction Survey.
  • Additional duties as assigned by manager to meet department needs

Requirements:

  • High school diploma or equivalent
  • At least 1 year of medical receptionist or administration experience preferred
  • Excellent communication and interpersonal skills
  • Excellent customer service skills
  • Knowledge of MS Office and EMR systems/ practice management systems
  • Knowledge of insurance eligibility and verification
  • Motivated individual with team approach
  • Must be able to travel to all sites if/when necessary.

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