ICU: Patient Experience Representative- overnight weekends

2 weeks ago


Boston, United States Children's Hospital Boston Full time

Schedule: 8 hours/week every other Sat & Sun + every other Holiday 11pm-7:30amThis Patient Experience Representative is 100% in office and will be responsible for:* Patient Encounter Management:* Providing positive and effective customer service that supports unit operations* Collaborating with referring providers and practices* Obtaining required authorizations to compile patient and staff schedules* Scheduling patients and supporting the patient encounter* Check In / Check Out:* Greeting and directing patients, families and visitors* Monitoring daily schedule and coordinating flow with clinicians/supervisor* Reconciling payments and preparing deposits, providing record of transactions in Hospital systems* Facilitating and directing communication with Financial Counseling* Administrative:* Recording and forwarding messages, triaging call for urgent information or services, initiating call for emergency services* Providing routine clerical support as needed* Admin Support for Admissions, Discharges, and Transfers* Reconciliation of Patient Charts during admissions and discharges* Updating and reconciling the Patient Monitoring System upon admission, discharges, and transfers.To qualify, you must have:* A high school level of education, Bachelor's Degree preferred* Prior customer service or administrative experience preferred* The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations* The ability to work with diverse internal and external constituenciesBoston Children's Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork. Learn More



  • Boston, United States Children's Hospital Boston Full time

    Schedule: 8 hours/week every other Sat & Sun + every other Holiday 11pm-7:30am This Patient Experience Representative is 100% in office and will be responsible for: * Patient Encounter Management: * Providing positive and effective customer service that supports unit operations * Collaborating with referring providers and practices * Obtaining required...


  • Boston, United States Boston Childrens Hospital Full time

    Job Posting DescriptionSchedule: 8 hours/week every other Sat & Sun + every other Holiday 11pm-7:30am This Patient Experience Representative is 100% in office and will be responsible for:Patient Encounter Management:Providing positive and effective customer service that supports unit operationsCollaborating with referring providers and practicesObtaining...


  • Boston, United States Boston Childrens Hospital Full time

    Job Posting DescriptionSchedule: 8 hours/week every other Sat & Sun + every other Holiday 11pm-7:30am This Patient Experience Representative is 100% in office and will be responsible for:Patient Encounter Management:Providing positive and effective customer service that supports unit operationsCollaborating with referring providers and practicesObtaining...


  • Boston, United States Children's Hospital Boston Full time

    76042BRJob Posting Title:Patient Experience Representative (rotating overnights) 30 hoursDepartment:Medicine-Emergency MedicineAutoReqId:76042BRStatus:Part-TimeStandard Hours per Week:30 Job Posting Category:Administration, Hospital Operations, Nursing SupportJob Posting Description: Rotating overnight shift (BCH offers a strong shift differential). 30 hours...


  • Boston, MA, US Boston Children's Hospital Full time

    Schedule: 8 hours/week every other Sat & Sun + every other Holiday 11pm-7:30am This Patient Experience Representative is 100% in office and will be responsible for:Patient Encounter Management:Providing positive and effective customer service that supports unit operationsCollaborating with referring providers and practicesObtaining required authorizations...


  • Boston, Massachusetts, United States Boston Children's Hospital Full time

    **Job Summary**Boston Children's Hospital is seeking a skilled Patient Experience Coordinator to join our team. As a key member of our overnight operations, you will play a vital role in ensuring the seamless delivery of patient care.Key Responsibilities:Provide exceptional customer service to patients and families, fostering a positive experience throughout...


  • Boston, MA, US Boston Children's Hospital Full time

    Schedule: 11:00pm-7:30am every other sat & sun + every other holiday This part time Patient Experience Representative is 100% in office in our Surgical unit and will be responsible for:Patient Encounter Management:Providing positive and effective customer service that supports unit operationsCollaborating with referring providers and practicesObtaining...


  • Boston, United States Boston Children's Hospital Full time

    *PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions This Patient Experience Representative is 100% in office and will be responsible for:Patient Encounter Management:Providing positive and effective customer service that supports unit operationsCollaborating with referring providers and practicesObtaining required...


  • Boston, United States Boston Children's Hospital Full time

    *PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions This Patient Experience Representative is 100% in office and will be responsible for:Patient Encounter Management:Providing positive and effective customer service that supports unit operationsCollaborating with referring providers and practicesObtaining required...


  • Boston, United States Boston Children's Hospital Full time

    At Boston Children's Hospital, the quality of our care - and our inclusive hospital working environment - lies in the diversity of our people. With patients from local communities and 160 countries around the world, we're committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team. Here, different talents pursue...


  • Boston, United States Boston Children's Hospital Full time

    The Patient Experience Representative will be responsible for: Patient Encounter Management:Provides positive and effective customer service that supports unit operations.Collaborates with referring providers and practices.Obtains required authorizations to compile patient and staff schedules.Schedules patients and supports the patient encounterCheck In /...

  • Full-time Nurse

    4 weeks ago


    Boston, United States Mass General Brigham - Internal Travel Full time

    padding-bottom:1.25rem">Mass General Brigham - Internal Travel is seeking a travel nurse RN ICU - Intensive Care Unit for a travel nursing job in Boston, Massachusetts.Job Description & RequirementsSpecialty: ICU - Intensive Care UnitDiscipline: RNDuration: 13 weeks36 hours per weekShift: 12 hoursEmployment Type: Travel***ALL MGB Internal Resource Pool...


  • Boston, MA, US Boston Children's Hospital Full time

    Patient Experience Representative - Hemodialysis100% in-person, day shift$2,000 sign-on bonus (terms/taxes apply)Are you ready to make a difference while expanding your administrative/customer skills? Join our Hemodialysis team as Patient Experience Representative. You will play a key role in supporting our patients and their family members. This position...


  • Boston, United States Boston Children'S Hospital Full time

    73567BRExperience, qualification, and soft skills, have you got everything required to succeed in this opportunity Find out below.Patient Services-NursingJob Posting DescriptionThe Boston Children’s Hospital Pediatric Medical-Surgical and Cardiac Intensive Care Units (MSICU and CICU), as well as the Acute Cardiac Care Unit (ACCU), seek board-eligible or...


  • Boston, United States Boston Children's Hospital Full time

    73567BRPatient Services-NursingJob Posting DescriptionThe Boston Children’s Hospital Pediatric Medical-Surgical and Cardiac Intensive Care Units (MSICU and CICU), as well as the Acute Cardiac Care Unit (ACCU), seek board-eligible or certified pediatricians to work as hospital physicians practicing under the supervision and direction of ICU or ACCU...


  • Boston, MA, US Boston Children's Hospital Full time

    Schedule: 3:30-12am every other Sat & Sun + every other Holiday This Patient Experience Representative is 100% in office and will be responsible for:Patient Encounter Management:Providing positive and effective customer service that supports unit operationsCollaborating with referring providers and practicesObtaining required authorizations to compile...


  • Boston, United States Children's Hospital Boston Full time

    76045BRJob Posting Title:Patient Experience Representative, Inpatient - Waltham (8hrs/wk)Department:Patient Services-NursingAutoReqId:76045BRStatus:Part-TimeStandard Hours per Week:8 Job Posting Category:NursingJob Posting Description: *PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (Not eligible for internal...


  • Boston, United States Boston Children's Hospital Full time

    76493BRPediatrics-Medicine Critical CareJob Posting DescriptionThis Registered Nurse will be responsible for:Caring for patients with respiratory insufficiency and/or failure, diabetic ketoacidosis, asthma, heart failure, sepsis, metabolic crisis, and those experiencing medically fragile/technology dependent co-morbidities.Providing care to medical patients...


  • Boston, United States Boston Children'S Hospital Full time

    76493BRIf your skills, experience, and qualifications match those in this job overview, do not delay your application.Pediatrics-Medicine Critical CareJob Posting DescriptionThis Registered Nurse will be responsible for:Caring for patients with respiratory insufficiency and/or failure, diabetic ketoacidosis, asthma, heart failure, sepsis, metabolic crisis,...


  • Boston, United States Boston Children's Hospital Full time

    Job Posting Description The Department of Pediatric Radiology provides a full range of imaging services for newborns, infants, children, teenagers, young adults, and pregnant women at Boston Children's Hospital and our satellite clinics in Lexington, North Dartmouth, Peabody, Waltham, and Weymouth. We provide individualized care for each patient to obtain...