Patient Experience Representative
2 days ago
76042BRJob Posting Title:Patient Experience Representative (rotating overnights) 30 hoursDepartment:Medicine-Emergency MedicineAutoReqId:76042BRStatus:Part-TimeStandard Hours per Week:30 Job Posting Category:Administration, Hospital Operations, Nursing SupportJob Posting Description: Rotating overnight shift (BCH offers a strong shift differential).
30 hours a week
$1,500 sign-on bonus (terms/taxes apply)
Please note a 6 week/40 hours a week training commitment is required day/evening/overnight training before you go into your overnight shift.
Emergency Department
+ Providing positive and effective customer service that supports departmental and hospital administrative operations.
+ Scheduling patient encounters and procedures to coordinate within and across providers, departments, and institutions.
+ Answering, screening and routing telephone calls. Recording and forwarding messages and triaging calls for urgent information or services. Responding to requests for routine information or assisting within scope of knowledge and authority. Initiating calls for emergency services as required.
+ Collaborating and communicating with referring providers and practices to facilitate management of complex patient issues.
+ Greeting and directing patients, families and visitors.
+ Monitoring daily schedule and patient flow to optimize resource utilization and patient experience.
+ Communicating with clinicians and/or supervisors and routing patients/visitors to maintain efficient patient/visitor flow.
+ Serving as a liaison with Engineering, ESD, Biomedical Engineering, and Materials Management to resolve equipment, supply, cleaning and safety issues; Following through on identified problems.
+ Collecting and organizing medical records, information, materials and supplies required for admissions or encounters. Preparing requisitions and other standard forms as requested by clinician or supervisor.
+ Verifying, recording and processing patient demographics, insurance/payment and referral information for patient encounters. Collecting all necessary clinical documentation and information.
+ Collecting, compiling and forwarding related documentation for reimbursement.
To qualify, you must have:
+ Superb customer service, keen attention to detail, strong computing skills with ability to learn new software quickly and ability to work in multiple systems simultaneously. A minimum of five shifts in a six-week period are required and must include some weekend shifts. Holiday shifts are required. Training requires approximately 6-8 weeks equivalent of full time shifts.
+ Ability to work independently and as part of a team.
+ A high school level of educational development and preferred experience such as customer service, administrative, or experience in a health care setting. Bachelor's Degree preferred.
+ The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.
Boston Childrens Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.Office/Site Location:BostonRegular, Temporary, Per Diem:Regular Remote Eligibility :Onsite Only
-
Patient Experience Representative
2 weeks ago
Boston, Massachusetts, United States Boston Children's Hospital Full timeJob SummaryBoston Children's Hospital is seeking a highly skilled and compassionate Patient Experience Representative to join our team. As a key member of our healthcare team, you will be responsible for providing exceptional customer service, coordinating patient encounters, and ensuring a smooth and efficient patient flow.Key ResponsibilitiesProvide...
-
Patient Experience Representative
4 weeks ago
Boston, Massachusetts, United States Boston Children's Hospital Full timeJob SummaryBoston Children's Hospital is seeking a skilled Patient Experience Representative to join our team. As a key member of our Emergency Department, you will play a vital role in providing exceptional customer service and supporting administrative operations.Key ResponsibilitiesProvide positive and effective customer service to patients, families, and...
-
Patient Experience Representative
2 weeks ago
Boston, Massachusetts, United States Boston Children's Hospital Full timeJob SummaryWe are seeking a highly skilled and compassionate Patient Experience Representative to join our team at Boston Children's Hospital. As a key member of our clinical support team, you will play a vital role in ensuring that our patients and families receive exceptional care and service.Key ResponsibilitiesProvide positive and effective customer...
-
Patient Experience Representative
3 weeks ago
Boston, Massachusetts, United States Boston Children's Hospital Full timeJob SummaryWe are seeking a highly skilled and detail-oriented Patient Experience Representative to join our team at Boston Children's Hospital. As a key member of our Emergency Department, you will play a critical role in providing exceptional customer service and supporting the administrative operations of our department.Key ResponsibilitiesProvide...
-
Patient Experience Representative II
2 weeks ago
Boston, Massachusetts, United States Boston Children's Hospital Full timeJob SummaryWe are seeking a highly skilled Patient Experience Representative II to join our team at Boston Children's Hospital. This role is responsible for ensuring the best possible patient experience by monitoring clinic activity and providing positive and effective customer service.Key ResponsibilitiesProvide exceptional customer service to patients and...
-
Patient Experience Representative II
2 weeks ago
Boston, Massachusetts, United States Boston Children's Hospital Full timeJob SummaryWe are seeking a highly skilled Patient Experience Representative II to join our team at Boston Children's Hospital. This is a unique opportunity to make a meaningful impact on the lives of our patients and families.Key ResponsibilitiesProvide exceptional customer service to patients and families, responding to routine inquiries and resolving...
-
Patient Experience Representative- Urology
3 weeks ago
Boston, United States Boston Children's Hospital Full timeSchedule: 8:30-5 M-F *PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (Not eligible for internal folks) This Patient Experience Representative is hybrid (1-2 days remote after training) and will be responsible for:Patient Encounter Management:Providing positive and effective customer service that supports unit...
-
Patient Experience Representative II
3 weeks ago
Boston, United States Boston Children's Hospital Full time*PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions* The Patient Experience Representative will be responsible for:Patient Encounter Management:Providing positive and effective customer service that supports unit operationsCollaborating with referring providers and practicesObtaining required authorizations to compile...
-
Neurology Patient Experience Representative
2 weeks ago
Boston, Massachusetts, United States Boston Children's Hospital Full timeJob SummaryWe are seeking a highly skilled and compassionate Patient Experience Representative to join our Neurology team at Boston Children's Hospital. As a key member of our team, you will be responsible for providing exceptional patient care and administrative support to our patients and families.Key ResponsibilitiesProvide positive and effective customer...
-
Per Diem Patient Experience Representative
3 weeks ago
Boston, Massachusetts, United States Children's Hospital Boston Full time{"Job Posting Title": "Per Diem Patient Experience Representative", "Department": "Radiology", "Job Posting Category": "Administration", "Job Posting Description": "We are seeking a Per Diem Patient Experience Representative to provide exceptional customer service to patients and families in our Radiology department. Responsibilities include: * Providing...
-
Patient Experience Representative- Urology
7 days ago
Boston, United States Boston Children's Hospital Full timeSchedule: 8:30-5 M-F *PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (Not eligible for internal folks)This Patient Experience Representative is hybrid (1-2 days remote after training) and will be responsible for: Patient Encounter Management: Providing positive and effective customer service that supports unit...
-
Patient Experience Representative- Urology
1 month ago
Boston, United States Boston Children's Hospital Full timeJob Posting Description Schedule: 8:30-5 M-F *PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (Not eligible for internal folks) This Patient Experience Representative is hybrid (1-2 days remote after training) and will be responsible for: Patient Encounter Management: Providing positive and effective customer...
-
Patient Experience Representative- Urology
6 days ago
Boston, United States Boston Children's Hospital Full timeSchedule: 8:30-5 M-F *PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (Not eligible for internal folks)This Patient Experience Representative is hybrid (1-2 days remote after training) and will be responsible for: Patient Encounter Management: Providing positive and effective customer service that supports unit...
-
Patient Experience Representative
3 months ago
Boston, United States Children's Hospital Boston Full time76221BRJob Posting Title:Patient Experience Representative - Weekend EveningsDepartment:Cardiovascular ProgramAutoReqId:76221BRStatus:Part-TimeStandard Hours per Week:8 Job Posting Category:AdministrationJob Posting Description: Boston Childrens Hospital is currently hiring in multiple departments for several part time Patient Experience Representatives....
-
Patient Experience Representative
3 weeks ago
Boston, United States Boston Children's Hospital Full timeBoston Children’s Hospital is currently hiring in multiple departments for several part time Patient Experience Representatives. Our biggest need right now is 3-11:30 pm coverage, but we also have overnight openings. This role would be working every other Sat & Sun (8 hours each day) + every other Holiday. Hiring in; Cardiology and ICU This Patient...
-
Patient Experience Representative
3 months ago
Boston, United States Boston Children's Hospital Full timeBoston Childrens Hospital is currently hiring in multiple departments for several part time Patient Experience Representatives. Our biggest need right now is 3-11:30 pm coverage, but we also have overnight openings. This role would be working every other Sat & Sun (8 hours each day) + every other Holiday. Hiring in; Cardiology and ICU This Patient Experience...
-
Senior Patient Experience Representative
2 weeks ago
Boston, United States Boston Children's Hospital Full timeWe currently have an open position in our Boston office for a Senior Patient Experience Representative role. This role will support multiple sub-specialties within Ophthalmology. The shifts can vary, and some hours can start as early as 7:15-3:15 pm, 8-4:30 pm, 8:30-5 pm, 9-5:30 or 11 am-7:30 pm (rare) and requires Saturday clinic coverage as well (once...
-
Patient Experience Representative
3 months ago
Boston, United States Boston Children's Hospital Full timeJob Posting Description Boston Children's Hospital is currently hiring in multiple departments for several part time Patient Experience Representatives. Our biggest need right now is 3-11:30 pm coverage, but we also have overnight openings. This role would be working every other Sat & Sun (8 hours each day) + every other Holiday. Hiring in; Cardiology and...
-
Boston, United States Boston Children's Hospital Full timeThe PER I shall be responsible for: - PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions. Customer Service. Demonstrates positive and effective customer service. Responds to routine inquiries about hospital pro Patient, Orthopedic, Representative, Experience, Customer Service, Healthcare
-
Patient Experience Representative
2 months ago
Boston, United States Boston Children's Hospital Full timeSchedule: Should be able to pick up week day shifts and weekend day shiftsThis per diem Patient Experience Representative is 100% in office and will be responsible for:Patient Encounter Management:Providing positive and effective customer service that supports unit operationsCollaborating with referring providers and practicesObtaining required...
