Patient Experience Representative, Inpatient

2 months ago


Boston, United States Children's Hospital Boston Full time

76045BRJob Posting Title:Patient Experience Representative, Inpatient - Waltham (8hrs/wk)Department:Patient Services-NursingAutoReqId:76045BRStatus:Part-TimeStandard Hours per Week:8 Job Posting Category:NursingJob Posting Description: *PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions

(Not eligible for internal folks)

This is a part time position, 8 hours per week, working every other weekend 8:30am - 5pm

This Patient Experience Representative is 100% in office and will be responsible for:

+ Patient Encounter Management:

+ Providing positive and effective customer service that supports unit operations

+ Collaborating with referring providers and practices

+ Obtaining required authorizations to compile patient and staff schedules

+ Scheduling patients and supporting the patient encounter

+ Check In / Check Out:

+ Greeting and directing patients, families and visitors

+ Monitoring daily schedule and coordinating flow with clinicians/supervisor

+ Reconciling payments and preparing deposits, providing record of transactions in Hospital systems

+ Facilitating and directing communication with Financial Counseling

+ Administrative:

+ Recording and forwarding messages, triaging call for urgent information or services, initiating call for emergency services

+ Providing routine clerical support as needed

To qualify, you must have:

+ A high school level of education, Bachelor's Degree preferred

+ Prior customer service or administrative experience preferred

+ The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations

+ The ability to work with diverse internal and external constituencies

#LIonsite Office/Site Location:WalthamRegular, Temporary, Per Diem:Regular Remote Eligibility :Onsite Only



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