Patient Experience Representative, Inpatient
2 months ago
76045BRJob Posting Title:Patient Experience Representative, Inpatient - Waltham (8hrs/wk)Department:Patient Services-NursingAutoReqId:76045BRStatus:Part-TimeStandard Hours per Week:8 Job Posting Category:NursingJob Posting Description: *PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions
(Not eligible for internal folks)
This is a part time position, 8 hours per week, working every other weekend 8:30am - 5pm
This Patient Experience Representative is 100% in office and will be responsible for:
+ Patient Encounter Management:
+ Providing positive and effective customer service that supports unit operations
+ Collaborating with referring providers and practices
+ Obtaining required authorizations to compile patient and staff schedules
+ Scheduling patients and supporting the patient encounter
+ Check In / Check Out:
+ Greeting and directing patients, families and visitors
+ Monitoring daily schedule and coordinating flow with clinicians/supervisor
+ Reconciling payments and preparing deposits, providing record of transactions in Hospital systems
+ Facilitating and directing communication with Financial Counseling
+ Administrative:
+ Recording and forwarding messages, triaging call for urgent information or services, initiating call for emergency services
+ Providing routine clerical support as needed
To qualify, you must have:
+ A high school level of education, Bachelor's Degree preferred
+ Prior customer service or administrative experience preferred
+ The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
+ The ability to work with diverse internal and external constituencies
#LIonsite Office/Site Location:WalthamRegular, Temporary, Per Diem:Regular Remote Eligibility :Onsite Only
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