Guest Safety Manager

2 days ago

Los Angeles, United States AccorHotel Full time

Guest Safety Manager

The Guest Safety Manager is responsible for ensuring the safety and wellbeing of our Heartists guests and visitors as an integral part of our operations. As a Guest Safety Manager your attentiveness efficiency and commitment to excellence will ensure the hotel remains a safe enjoyable workplace and travel destination.  The Guest Safety Manager is responsible for all daily Security & Safety tasks and functions and acts as the Guest Safety Leader when the Director is unavailable.

What you will be doing: 

  • Oversee the Security Operations Dispatch Office and ensure all duties and details are being completed in an efficient manner.
  • Consistently offer professional friendly and engaging service
  • Ensure the overall safety of the hotel guests colleagues and hotel premises.
  • Act as a leader of the Emergency Response Team responding in cases of fire accident safety concerns and calls for medical assistance
  • Ensure that any violations to law or hotel policy are investigated and reported
  • Respond to all emergency situations and provide First Aid and CPR as required
  • Correct and report any fire hazards or health and safety hazards
  • Report and investigate occurrences of accidents complaints criminal activity and crisis situations
  • Complete assigned projects in Security & Safety within given deadlines
  • Conduct departmental key control audits and maintain key control records
  • Supervisor train and develop talent within the department
  • Attend leadership meetings and complete all required training
  • Follow department policies procedures and service standards
  • Enforce all Security & Safety protocols
  • Maintain and troubleshoot issues with all Security related equipment and programs
  • Maintain Guest Safety Manager Office Standards of conduct
  • Ensure all Guest Safety Department staff are adhering to Fairmont Policy
  • Review reports and daily activity logs
  • Ensure all Guest Safety monthly tasks are completed
  • Assist Director of Guest Safety on processes and SOP development
  • Assist with scheduling and payroll checklist

Qualifications :

Your experience and skills include:

  • Minimum of 2 years of experience in a Guest Safety Supervisor role leadership experience preferred
  • Relevant security supervision in a luxury hotel environment is an asset
  • Strong interpersonal and problem solving abilities 
  • Strong technical skills in Windows based programs and Security related equipment and Security software programs. 
  • Certification in CPR First Aid required  
  • Must possess a professional presentation
  • Highly responsible & reliable
  • Ability to work well under pressure in a fastpaced environment
  • Ability to work cohesively with fellow colleagues as part of a team
  • Ability to focus attention on guest needs remaining calm and courteous at all times

Remote Work :

No


Employment Type :

Fulltime

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