Employee Relations Specialist

4 weeks ago

Wilmington, United States ChristianaCare Full time

Are you looking for a career opportunity working for a healthcare organization that is based on excellence and love?

ChristianaCare is one of the country's most dynamic healthcare organizations, centered on improving health outcomes, making high-quality care more accessible, and lowering healthcare costs. ChristianaCare includes an extensive network of outpatient services, home health care, urgent care centers, three hospitals (1,299 beds), a free-standing emergency department, a Level I trauma center and a Level III neonatal intensive care unit, a comprehensive stroke center and regional centers of excellence in heart and vascular care, cancer care, and women's health. It also includes the pioneering Gene Editing Institute and was rated by IDG Computerworld as one of the nation's Best Places to Work in IT. ChristianaCare is a nonprofit teaching health system with more than 260 residents and fellows. It is continually ranked by U.S. News & World Report as the Best Hospital. With the unique CareVio data-powered care coordination service and a focus on population health and value-based care, ChristianaCare is shaping the future of health care.

ChristianaCare Offers…

  • Full Medical, Dental, Vision, Life Insurance, etc.
  • Two retirement planning offerings, including 403(b) with company contributions
  • Generous paid time off with annual roll-over and opportunities to cash out
  • 12-week paid parental leave
  • Incredible Work/Life benefits including annual membership to care.com, access to backup care services for dependents through Care@Work, retirement planning services, financial coaching, fitness and wellness reimbursement, and great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets and much more

About This Position

ChristianaCare is searching for an Employee Relations Specialist to join the Human Resources Team to create and maintain a positive employee relations environment by addressing and thoroughly investigating employee relations issues and concerns and providing objective and fair guidance and resolution.   Desired candidates will have experience with labor relations and survey readiness.

Responsibilities include….

Serves as a consultant to Human Resources Business Partners, leadership, HR colleagues and other caregivers on policies and other ER issues. 

Provides guidance and recommendation to leaders on appropriate disciplinary action and conflict management processes. Assists leaders and employees with resolving conflicts. 

Collaborates on and supports implementation of various ER/HR projects.

Collaborates with operational management to achieve Christiana Care business objectives such as change leadership, retention initiatives, improving employee engagement and Christiana Care’s strategic goal as Great Place to Work. 

Tracks key metrics to identify trends and opportunities for improvement.

Develops and implements policies and practices, ensuring compliance with federal, state and local laws and regulations. Appropriately interprets and communicates policies throughout the system.

Creates content and facilitates employee relations education.

Conducts fact finding and drafts responses to third-party claims (EEOC, Unemployment, ADEA, etc.) Represents Christiana Care at agency hearings.

Builds and maintains proactive, collaborative relationships with HR colleagues and involves them in strategic partnership meetings as appropriate.

Maintains open communication with key business partners highlighting significant themes.

Provide people management resources and recommendations to help leaders achieve unit goals.

Performs assigned work safely, adhering to established departmental safety rules and practices. 

Reports to supervisor, in a timely manner, any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients and visitors.

Performs other related duties as required.

EDUCATION AND EXPERIENCE REQUIREMENTS

  • B.S. degree in Human Resources or related field.  Master’s degree preferred.
  • Three (3) years’ experience in Human Resources or related field involving conflict resolution or problem solving of human capital.  PHR/SPHR certification preferred.
  • Experience with labor relations is preferred.
  • Experience with survey readiness if preferred.
  • An equivalent combination of education and experience may be substituted.

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