SR. Loyalty AND Rewards Engagement Manager
1 month ago
Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJ’s Wholesale Club offers a collaborative and inclusive environment where all team members can learn, grow and be their authentic selves. Together, we’re committed to providing outstanding service and convenience to our members, helping them save on the products and services they need for their families and homes.
The Benefits of working at BJ’s
• BJ’s pays weekly
• Eligible for free BJ's Inner Circle and Supplemental membership(s)*
• Generous time off programs to support busy lifestyles*
o Vacation, Personal, Holiday, Sick, Bereavement Leave, Jury Duty
• Benefit plans for your changing needs*
o Three medical plans**, Health Savings Account (HSA), two dental plans, vision plan, flexible spending
*eligibility requirements vary by position
**medical plans vary by location
Job Summary:
The Sr Manager of Loyalty & Rewards Engagement is responsible for driving engagement for the BJ’s higher tier memberships and credit card program. This person will work cross functionally with our bank partner and internal stakeholders to grow spend both inside and outside BJ’s.
Major Tasks, Responsibilities, and Key Accountabilities:
- Ensure the higher tier program is hitting all annual goals for inside/outside spend, renewal rate and membership KPIs.
- Responsible for leading daily operations and partnering with Sr. Field Manager and field membership team to execute in club promotions and events.
- Track and analyze key performance indicators to help identify areas of improvement.
- Partner with cross functional IT/digital team, membership team and merchandizing team to innovate on new initiatives to drive spend.
- Manage and motivate direct reports and bank partners to ensure high performance and efficiency.
- Responsible for the visual identity and tone of voice of the higher tier program. Works closely with creative and production teams to develop and launch various campaigns throughout the year. Responsible for additional advertising in other BJ’s marketing channels and aligning with BJ’s brand.
- Focuses on driving cobrand engagement at Membership Centers, BJ’s Gas and club grand openings by partnering with the new club opening team.
- To be successful in this role, you must have a blend of strong analytical, organizational, and interpersonal skills.
Qualifications:
- Bachelor’s, Master’s preferred
- 7-10 Years’ experience, preferably in retail/marketing
- Experience with loyalty, preferably cobrand programs
- Experience with cross functional teams including creative, operations, IT
- Strong analytic and critical thinking skills, financial acumen needed to drive program results and profitability.
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