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Jr IT Helpdesk Specialist

2 months ago

Houston, United States TCWGlobal Full time

Jr IT Helpdesk Specialist

Houston, TX 77002 ( *Onsite, local candidates only- remote 2 days)

$23hr (Weekly pay + benefits)

12 month contract (Excellent potential for extension/permanent)

Full-time M-F (First 2 weeks 8am-5pm. Actual hours: 10am-7pm CST



**Please only apply if you have recent **Work**experience in IT Helpdesk.



Our client is a privately owned global real estate investment, development and management firm, founded in 1957, with a presence in 395 cities in 30 countries and $95.70 billion of investment assets under Management. They are seeking an IT Helpdesk Specialist to join their team The IT Helpdesk Specialist (level 1) will provide excellent service to users. She/he will use their problem-solving, troubleshooting and customer service skills to implement and resolve issues related to network, desktop and application issues. They will also administer IT systems and document processes.



What excites you:

  • Independently mange and troubleshoot issues and helpdesk tickets
  • Contribute to the development and documentation of IT processes and procedures
  • Deploy new employee workstations (computer, phone, email, etc.)
  • Assist with computer systems patches, updates, and upgrades as needed
  • Manage IT equipment procurement and asset inventory
  • Oversee workstation encryption and security
  • Develop and maintain documentation related to IT support services



What excites us:

  • Computer Science Technical Degree or equivalent experience
  • Must have 1-4yrs Helpdesk experience supporting end-users onsite and remote in a corporate setting
  • Experience with troubleshooting MS technologies (Windows 7,10, 11 SharePoint, Outlook, Office 365)
  • Experience working with Windows and Office - proficient with Windows desktop/laptop operating systems.
  • Proficient with troubleshooting and setup of PC’s, printers and mobile devices (iPhone, Android devices)
  • Experience with Help Desk ticketing systems
  • Basic knowledge of networks and VPN for remote support
  • Ability to support around 10 tickets a day, once trained.
  • Ability to purchase hardware and software; get approvals, place order etc.
  • Must have excellent customer service skills; works well with others, engaging, friendly and a team player
  • Comfortable sitting at the helpdesk and being approached by employees to resolve technically issues