Helpdesk Specialist
2 weeks ago
At AMSYS Innovative Solutions, we are seeking a highly skilled and customer-focused Helpdesk Tech to join our team.
Key Responsibilities:
- Customer Interaction: Respond to customer inquiries via phone, email, or chat, providing timely and professional support.
- Troubleshooting: Troubleshoot basic technical issues related to hardware, software, and networks, using technical expertise to resolve problems efficiently.
- Request Management: Log and track customer support requests using a ticketing system, ensuring accurate and up-to-date records.
- Escalation: Escalate complex issues to higher-level support teams as necessary, ensuring seamless handovers and customer satisfaction.
- Status Updates: Provide customers with regular status updates on their support requests, maintaining transparency and trust.
- Professionalism: Maintain a high level of customer satisfaction and keep customer interactions professional, courteous, and respectful.
- Documentation: Document support solutions for future reference, ensuring knowledge sharing and best practices.
- Technical Knowledge: Stay up-to-date with new technologies and products, enhancing support capabilities and customer satisfaction.
Requirements:
- Excellent communication and interpersonal skills.
- Strong technical knowledge and troubleshooting skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Proficiency in using ticketing systems and other technical tools.
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