Helpdesk Specialist

2 weeks ago


Houston, Texas, United States AMSYS Innovative Solutions Full time
Helpdesk Tech Job Description

At AMSYS Innovative Solutions, we are seeking a highly skilled and customer-focused Helpdesk Tech to join our team.

Key Responsibilities:

  1. Customer Interaction: Respond to customer inquiries via phone, email, or chat, providing timely and professional support.
  2. Troubleshooting: Troubleshoot basic technical issues related to hardware, software, and networks, using technical expertise to resolve problems efficiently.
  3. Request Management: Log and track customer support requests using a ticketing system, ensuring accurate and up-to-date records.
  4. Escalation: Escalate complex issues to higher-level support teams as necessary, ensuring seamless handovers and customer satisfaction.
  5. Status Updates: Provide customers with regular status updates on their support requests, maintaining transparency and trust.
  6. Professionalism: Maintain a high level of customer satisfaction and keep customer interactions professional, courteous, and respectful.
  7. Documentation: Document support solutions for future reference, ensuring knowledge sharing and best practices.
  8. Technical Knowledge: Stay up-to-date with new technologies and products, enhancing support capabilities and customer satisfaction.

Requirements:

  • Excellent communication and interpersonal skills.
  • Strong technical knowledge and troubleshooting skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Proficiency in using ticketing systems and other technical tools.


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