LeadTechnical Support Analyst

3 weeks ago

Baton Rouge, United States Information Resource group, Inc. Full time

Role: Lead Technical Support Analyst

Location: Baton Rouge Louisiana Onsite

Duration: 4 years 9 months Start: 09/01/2024 End: 06/30/2029

Scope :
  • Responsible for onsite technical support including desktop imaging and deployment of end user devices with Windows 10/11 or Apple MacOS and iOS operating systems.
  • Responsible for end user device support including hardware and software troubleshooting installation and replacement of products and components.
  • Responsible for remote software and device support and problem resolution which includes advanced troubleshooting installation and configuration.
  • Device support includes Mac and Windows desktops and laptops network and desktop printers VoIP phones Wireless Access Points Local Area Network hardware.
  • Assist with Microsoft M365 Sharepoint and OneDrive content management
  • Assist with Microsoft M365 Office applications support
  • Oversees the work being performed by the Technical Support Analyst and assigns tasks
Mandatory:
  • Advanced Experience installing new computer hardware software and peripherals
  • Advanced experience installing and troubleshooting local area network and wireless network hardware components and cabling
  • Advanced Experience deploying configuring and managing Windows 10/11 MacOS iOS and Android devices

Desirable :

  • 7 years in onsite end user hardware and software technical support
  • Experience supporting and managing VoIP phones
  • Experience administering or supporting Microsoft Sharepoint OneDrive and Office products
  • Experience acting as a team lead or supervisor overseeing technical support operations

Apply At:

Please send your resume and a cover letter to Susmita Sahu (Susmita at irginc dot net)

To contact me click View Profile for the contact number.

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