Representative

1 week ago

Kingsport, United States UnitedHealth Group Full time

At UnitedHealthcare, we‘re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

The Provider Customer Services Call and Chat Representative will be supporting providers that care for our members. They are responsible for providing responses to questions that may include Benefits and eligibility, Billing and payments, Clinical Authorizations, EOB, and Behavioral health either by phone call or concurrent chat.

This position is full-time (40 hours / week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 9i:00 am-5:35 pm PM CST. It may be necessary, given the business need, to work occasional overtime, weekends, and / OR some holidays.

We offer 11 weeks of paid training. The hours during training will be 8:00 AM - 4:30 PM CST from Monday - Friday. Training will be conducted virtually from your home.

If you are located within the state of Tennessee, you will have the flexibility to work remotely* as you take on some tough challenges.

Primary Responsibilities:

  • Serves as the advocate for providers by demonstrating accountability and ownership to resolve issues
  • Service Providers in a multi - channel environment including call, concurrent chat, as required
  • Quickly and appropriately triage contacts from healthcare professionals (i.e., physician offices, clinics, billing offices)
  • Seek to understand and identify the needs of the provider, answering questions and resolving issues (e.g., benefits and eligibility, billing and payments, clinical authorizations, explanation of benefits, behavioral health)
  • Research and dissect complex prior authorization and claim issues and take appropriate steps to resolve identified issues to avoid repeat calls / messages, escalations, and provider dissatisfaction
  • Collaborate effectively with multiple internal partners to ensure issues are resolved and thoroughly communicated to providers in a timely manner
  • Strong multitasking to effectively and efficiently navigate more than 30 systems to extract necessary information to resolve and avoid issues across multiple lines of business (C&S, M&R, E&I) provider types, and call types
  • Influence providers to utilize self - service digital tools assisting with navigation questions and selling the benefits of the tool including aiding in faster resolution

You‘ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High School Diploma / GED OR equivalent work experience
  • Must be 18 years of age OR older
  • 1+ years of customer service experience with analyzing and solving customer‘s concerns
  • Ability to type at the speed of greater than OR equal to 35 - 40+ WPM with an accuracy of 90%
  • Experience with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
  • Ability to work any full-time (40 hours / week), 8-hour shift between the hours of 9 AM - 5:35 PM CST from Monday - Friday. It may be necessary, given the business need, to work occasional overtime, weekends, and / OR some holidays based on business need.

Preferred Qualifications:

  • Prior health care experience and knowledge of healthcare terminology
  • Experience in a related environment (i.e., office, call center, customer service, etc.), using phones and computers as the primary job tools

Telecommuting Requirements:

  • Reside within the state of TN
  • Ability to keep all company sensitive documents secure (if applicable)
  • Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
  • Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.

Soft Skills:

  • Ability to multi - task, including the ability to type in multiple conversations
  • Ability to resolve calls and messages, avoiding escalated complaints
  • Time management skills
  • Emotional Intelligence and Empathy
  • Active Listening and Comprehension
  • Excellent written communication skills
  • Demonstrated problem solving, organization and interpersonal skills
  • Demonstrated experience consistently achieving quality and productivity standards

*All employees working remotely will be required to adhere to UnitedHealth Group‘s Telecommuter Policy

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO

  • Patient Access Representative

    2 months ago

    Kingsport, United States Holston Medical Group Full time

    The Patient Access Representative will answer a variety of incoming calls from patients to schedule and register the patients in the Patient Management System. Handle all routine patient inquiries related to the registration process. Ensures all nece Patient Access, Representative, Patient, Customer Service, Healthcare

  • Customer Service Representative

    4 weeks ago

    Kingsport, United States Luttrell Staffing Group Full time

    Are you looking for a new opportunity in Kingsport? Luttrell Staffing Group is now hiring Office | CSR. Key duties and details for Office | CSR:Member of office and warehouse operations. Responsible for inventory reconciliation. Provide outstanding c Customer Service Representative, Customer Service, Representative, Retail, Staffing

  • Customer Service Representative

    4 weeks ago

    Kingsport, Tennessee, United States GPM Investments Full time

    Customer Service RepresentativeAt GPM Investments, we're looking for a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be the face of our company, providing exceptional customer service and ensuring a positive shopping experience for our customers.Responsibilities:Provide exceptional customer service,...

  • Insurance Sales Representative

    4 weeks ago

    Kingsport, Tennessee, United States Matthew Lipps Farmers Insurance Full time

    Job Title: Insurance Sales RepresentativeAbout the Role:Matthew Lipps Farmers Insurance Agency in Kingsport, Tennessee, is seeking a dedicated and driven individual to join our team as an Insurance Sales Representative. As a Sales Representative, you will be responsible for developing insurance quotes, making sales presentations, and closing sales. You will...

  • Team Member Representative

    4 weeks ago

    Kingsport, Tennessee, United States Buffalo Wild Wings Full time

    Buffalo Wild Wings is a dynamic organization seeking a skilled Team Member Representative to join our team. Compensation: $12.50 - $15.00 per hour, depending on experience and qualifications.Job Overview: As a Team Member Representative at Buffalo Wild Wings, you will be responsible for providing exceptional customer service and creating a welcoming...

  • Customer Service Representative

    6 months ago

    Kingsport, United States U-Haul Full time

    Location: 1805 E Stone Dr, Kingsport, Tennessee 37660 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...

  • Tanning Salon Representative

    4 weeks ago

    Kingsport, Tennessee, United States Sun Tan City - Mason Group Full time

    Job DescriptionAt Sun Tan City - Mason Group, we're looking for a talented individual to join our team as a Tanning Salon Representative.Job SummaryWe're seeking a highly motivated and customer-focused individual to provide exceptional service to our clients. As a Tanning Salon Representative, you will be responsible for building strong relationships with...

  • Customer Service Representative

    4 weeks ago

    Kingsport, Tennessee, United States Luttrell Staffing Group Full time

    We are seeking a Customer Service Representative to join our team at Luttrell Staffing Group. This role involves providing exceptional customer service to visitors at a local park in Kingsport, TN.Key Responsibilities:Deliver outstanding customer service to park visitorsAssist with park operations and maintenanceWork collaboratively with park staff to ensure...

  • Territory Sales Representative

    4 weeks ago

    Kingsport, Tennessee, United States TruGreen Full time

    Rewarding Opportunity for a Territory Sales RepresentativeAs a Territory Sales Representative with TruGreen, you will play a critical role in helping new and existing customers find the right lawn care maintenance plans, both at their homes and/or by phone.Key ResponsibilitiesUse your exceptional people skills to provide top-notch customer service and build...

  • Patient Access Representative

    2 months ago

    Kingsport, United States Holston Medical Group Full time

    If you are a motivated and reliable person with exceptional customer service skills and the ability to thrive in a fast-paced environment, come join Holston Medical Group.We are looking for friendly, courteous employees to ensure a positive patient experience and welcome a teamwork environment.WHAT WE OFFER:Company paid Life and Accidental Death and...

  • Senior Applications Development Representative

    1 week ago

    Kingsport, United States Eastman Full time

    Senior Applications Development RepresentativeJob Requisition ID: 52981Founded in 1920, Eastman is a global specialty materials company that produces a broad range of products found in items people use every day. With the purpose of enhancing the quality of life in a material way, Eastman works with customers to deliver innovative products and solutions...

  • Sales Representative

    1 month ago

    Kingsport, Tennessee, United States Wash and Roll Full time

    Job OverviewWash N' Roll is a dynamic company seeking a skilled Sales Representative to join our team in the Morristown/Tri-Cities region. As a key member of our sales team, you will play a crucial role in driving business growth by selling memberships and representing our company with a professional image, excellent customer service skills, and a winning...

  • Patient Service Representative

    4 weeks ago

    Kingsport, Tennessee, United States Ballad Health Full time

    Job Summary:The Patient Service Representative plays a vital role in ensuring a positive patient experience at Ballad Health Medical Associates. This individual will be responsible for greeting patients, registering them according to Ballad Health processes, and performing various administrative tasks.Key Responsibilities:* Update and schedule patient...

  • Senior Applications Development Representative

    3 weeks ago

    Kingsport, United States Eastman Full time

    Founded in 1920, Eastman is a global specialty materials company that produces a broad range of products found in items people use every day. With the purpose of enhancing the quality of life in a material way, Eastman works with customers to deliver innovative products and solutions while maintaining a commitment to safety and sustainability. The...

  • Customer Service Representative

    4 weeks ago

    Kingsport, Tennessee, United States Eastman Full time

    At Eastman, we are committed to creating a powerfully diverse workforce and a broadly inclusive workplace, where everyone can contribute to their fullest potential each day.The Customer Service Representative is responsible for coordinating all activities necessary to provide sales, service, and distribution support to our customers. This role is the direct...

  • Sales Representative

    4 weeks ago

    Kingsport, Tennessee, United States Wash and Roll Full time

    Job DescriptionAt Wash and Roll, we are seeking a skilled Sales Representative to join our team. As a Sales Representative, you will be responsible for providing exceptional customer service and ensuring a positive experience for our customers.Main Responsibilities:Assist customers in the selection and payment of their car wash services.Offer monthly...

  • Insurance and Financial Services Representative

    4 weeks ago

    Kingsport, Tennessee, United States Bill Lawson - State Farm Agent Full time

    Position OverviewAre you driven to succeed and passionate about building customer relationships? We're seeking a motivated individual to join our team as an Insurance and Financial Services Representative. In this role, you'll have the opportunity to develop leads, schedule appointments, and identify customer needs while learning the logistics of managing a...

  • Patient Service Representative

    1 month ago

    Kingsport, Tennessee, United States Ballad Health Full time

    Job Summary:The Patient Service Representative plays a vital role in providing exceptional patient care and administrative support at Ballad Health. As a key member of our team, you will be responsible for greeting patients, registering them according to our processes, and ensuring a smooth and efficient experience. Your duties may include updating and...

  • Overnight Customer Service Representative

    3 months ago

    Kingsport, United States Advance Financial Full time

    Are you looking for better pay, better benefits, a career? And on top of that, a $500 Sign-on Bonus paid after 90 days of employment. Looking for an overnight position that uses your incredible customer service skills? We are looking for people just like you! Our Overnight Customer Service Representatives help customers online, in person, and over the phone....

  • Server Representative

    1 month ago

    Kingsport, Tennessee, United States Olive Garden Full time

    Key Responsibilities: Provide exceptional dining experiences for guests by delivering attentive and friendly service. Develop a thorough knowledge of Olive Garden's menu, wine offerings, and fresh ingredients to take guests on a tour of Italy. Foster loyal relationships with guests by consistently exceeding their expectations and making them feel like part...