Overnight Customer Service Representative

3 weeks ago

Kingsport, United States Advance Financial Full time
Are you looking for better pay, better benefits, a career? And on top of that, a $500 Sign-on Bonus paid after 90 days of employment.

Looking for an overnight position that uses your incredible customer service skills? We are looking for people just like you Our Overnight Customer Service Representatives help customers online, in person, and over the phone. You'll provide our customers with a world-class customer experience.

Benefits We Offer

Working at Advance Financial is more than just another job. We pride ourselves on creating a world-class experience for our customers and employees. Some of our benefits include:
  • $16-$24 per hour - with and additional $2.50 per hour for our overnight CSRs
  • $500 Sign-on Bonus paid after 90 days of employment
  • Generous PTO and paid time off to volunteer
  • Paid parental leave
  • 100% company-paid health insurance
  • 401k with 5% company match
  • Student Loan Repayment Plan
What You'll Do
  • Assist customers online, in person, and over the phone
  • Welcome customers and work to provide the best customer experience possible
  • Accurately assist customers with loan application to completion
  • Work with team leads to meet and exceed monthly goals
  • Answer any and all customer questions - yes, we really mean all
  • Use company best practices to provide consistent and amazing customer service
  • Work with money - being able to reconcile a cash drawer accurately is a must
  • Listen and be able to build relationships with your customers and teammates
  • Participates in ongoing learning and development
  • Happily complete other responsibilities assigned by your management
What We're Looking For
  • High School Graduate or equivalent
  • Dedication to helping others
  • Experience in service-related field (cash handling experience preferred)
  • Understand the demands of working in a retail environment
  • Stay coachable - this is one of the keys to growing with our company

Physical Demands

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. He or she must be able to work with a computer screen that is quickly changing and flashing the user to be alert of specific information. Must be available to work all shifts, days, evenings, nights, and weekends. Must be able to stand, stoop, bend, and reach overhead for up to 12 hours with little rest, except for unpaid meal breaks.
Work Environment

Fast-paced retail service environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
AAP/EEO Statement

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at the Company will be based on merit, qualifications, and abilities. The Company does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, or any other characteristic protected by law. This policy governs all aspects of employment, including selection, job assignment, compensation, discipline, termination, and access to benefits and training. Any employees with questions or concerns about any type of discrimination in the workplace are encouraged to bring these issues to the attention of their immediate supervisor and/or the VP, Human Resources. Employees can raise concerns and make reports without fear of reprisal. Anyone found to be engaging in any type of unlawful discrimination will be subject to disciplinary action, up to and including termination of employment.

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