Customer Service Representative

4 weeks ago


Kingsport, Tennessee, United States Eastman Full time

At Eastman, we are committed to creating a powerfully diverse workforce and a broadly inclusive workplace, where everyone can contribute to their fullest potential each day.

The Customer Service Representative is responsible for coordinating all activities necessary to provide sales, service, and distribution support to our customers. This role is the direct interface with customers and is responsible for addressing customer needs and coordinating problem-solving in concert with Sales and cross-functional partners.

Key Responsibilities:

  • Manage customer purchase orders, including order entry to invoicing, customer requests, inquiries, complaints, and entering forecasts
  • Analyze inventory and customer demand
  • Partner with Sales in support of customer needs
  • Manage customer records and report customer information
  • Build relationships with customers and internal partners
  • Foster teamwork
  • Back-up colleagues as needed
  • Travel on an infrequent basis in support of sales effort

Qualifications:

  • Bachelor's Degree in a related field is required (business, supply chain, international business, sales, marketing, etc.)
  • Excellent communication skills both oral and written required
  • Excellent computer skills; including strong proficiency in Excel and Word are required; SAP experience desired
  • Candidate must have ability to quickly grasp complex processes and systems
  • Strong prioritization, planning, and analytical skills required
  • Must work well under pressure and with time demands
  • Must be self-motivated, extremely organized, able to multi-task in a dynamic business environment, and have the ability to work well with others
  • Individual must have the ability to contribute independently and within a team environment


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