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Services Order Manager

2 months ago

Coffeyville, United States Schneider Electric Full time
What will you do?

The Services Order Manager (OM) manages the end to end customer experience as it relates to service projects to ensure on-time completion and the highest level of satisfaction.

This position will act as the primary point of contact for our customers and is responsible for initiating, planning, executing, controlling and ultimately closing customer interactions throughout the project. They are further responsible for confirming customer requirements - which typically includes drawings, specifications, scopes of work, all related project documentation and any special job site needs. The SOM will be responsible for any customer-facing communication and maintaining detailed tasks and notes in the Work Order.

Primary Responsibilities:

To perform this job successfully, you must be able to satisfactorily perform each of these duties:
  • Proactively look for opportunities to improve processes and escalate issues that need to be reviewed; make suggestions for improvements in a positive, solution-oriented approach
  • Elicit regular feedback from customers with the goal of maintaining solid relationships . Develop and maintain a fundamental knowledge and understanding of Schneider Electric products, processes and terminology to effectively communicate with customers regarding these aspects of our business.
  • Assign work priorities, ensure job materials have been ordered, tracked and received. Ensure proper labor and resources are scheduled for each job
  • Serve as the primary contact and liaison between service staff and internal and external customers and sub-contractors. Communicate schedule conflicts, delays, or changes with customer and appropriate service and sales staff
  • Scheduling of the FSRs in an assigned territory, identify and assign Lead FSR as needed
  • Scheduling Outside Labor - internal and external, proactively work with 3 rd party companies and other Service Territories to obtain needed manpower and resources
  • Work with PSM to insure FSR qualifications meet the requirements of the Service Territory
  • Monitor job costs and escalate issues to PSM for work that does not appear to be valid or within approved cost guidelines
  • Manage Work Orders from beginning to end of process including final order close out
  • Be prepared and actively participate in weekly operational meetings with PSM and monthly reviews with OM leader to discuss:
    • project issues
    • status of backlog
    • forecasting
    • Work in Progress (WIP)
    • FSR utilization


What qualifications will make you successful for this role?
  • Bachelor's degree in a related field or applicable experience
  • Knowledge of principles and processes for providing customer and personal services.
  • Knowledge of basic accounting or financial principles and methods
  • Ability to review and understand electrical drawings and specifications desired
  • 5 years Electrical Power Distribution knowledge and experience desired
  • Project management experience desired
  • Professional experience in customer service
  • Solution oriented - will offer solutions about how to best resolve issues or make adjustments in the process to improve
  • Takes ownership proactively and maintains a positive approach, looks for ways to improve the team and business
  • Some Technical knowledge is preferred
  • Extremely effective in leveraging knowledge of those around them to effectively manage the end to end process with the customer
  • Excellent customer service skills
  • Team player who is adept at planning, organizing and detail-oriented
  • Strong written and verbal communication skills
  • Ability to gather and analyze data
  • Ability to learn and work efficiently within multiple computer-based systems including Sales Force, SAP & the Microsoft Office Suite of products.

Our values define our company. Who we are, our customer approach, how we do business, what it's like to work here, and the kind of people we want to attract and retain. We care for our planet, our customers, our company, our team, and ourselves. We connect to customers and colleagues; we are open and respectful. We challenge others and embrace challenges ourselves. We commit to change by leading the change.

At Schneider Electric, because we value our employees, we offer a competitive benefits package that includes medical, dental and vision, matching 401(k), training and development opportunities and much more. Join Schneider Electric and together, let's make the most of your energy.

Let us learn about you Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today

₠36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. This extends to our Candidates and is embedded in our Hiring Practices.

You can find out more about our commitment to Diversity, Equity and Inclusion here and our DEI Policy here

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.