Traffic Control Room Dispatcher

4 weeks ago

Miami, United States Appcast Full time
Job Summary
AECOM is seeking a Control Room Operator to be based in Miami, FL.

Traffic Management Center Operators (TMC Operators) work as part of a team of transportation professionals in the Miami-Dade Expressway (MDX) Traffic Management Center (TMC). TMC Operator’s primary responsibilities are to monitor roadway activities in order to identify, communicate and dispatch resources in response to traffic events and congestion the MDX. The duties are similar to those of a 911 dispatcher within a fast-paced, call center environment.

Pay $18hr

TMC Operator’s Responsibilities include:

1. Dispatches Road Rangers to manage traffic events.
2. Manages traffic events including the monitoring of roadways to detect events, confirming events, and monitoring of events through the phases via CCTV.
3. Disseminates information to the public via 511/Florida Traveler Information System (FLATIS) and Miami-Dade Expressway (MDX) Dynamic Message Signs (DMS), regional Traffic Management Center (TMC)s, and other responding agencies.
4. Adheres to the guidelines set forth in the Standard Operating Guidelines (SOG).
5. Completes shift change reports as required by the SOG.
6. Handles call from the Florida Highway Patrol (FHP) communications center and other agencies, advising them of events along the highway.
7. Dispatches Road Rangers and monitors Road Ranger activity including the monitoring of the Automatic Vehicle Loader (AVL) system to provide oversight of the Road Ranger operations.
8. Manages events to include monitoring he roadways, detecting events, monitoring the events, collecting information and disseminating information.
9. Monitors 511/FLATIS website (www.fl511.com) to ensure correction information is being reported.
10. Monitors FHP website to collect information and to ensure correction information is being reported.
11. Completes required logs accurately and within the set time frame.
12. Coordinates with partner TMC (District VI, FL Turnpike) ensuring seamless information to this public.
13. Understand and abide by the standards set forth for ethical behavior and integrity as detailed in the Code of Business Conduct.
14. Perform all other duties prescribed by management.

At AECOM, we’re delivering a better world.

We believe infrastructure creates opportunity for everyone. Whether it’s improving your commute, keeping the lights on, providing access to clean water or transforming skylines, our work helps people and communities thrive.

Our clients trust us to bring together the best people, ideas, technical expertise and digital solutions to our work in transportation, buildings, water, the environment and new energy. We’re one global team – 47,000 strong – driven by a common purpose to deliver a better world.Minimum Requirements
  • High school diploma
  • Must pass a State and Federal criminal history/security background check; must also successfully complete Florida Highway Patrol (FHP) Joint Task Force (JTF) / State Law Enforcement Radio System (SLERS) fingerprint-based Criminal History Records Check (CHRC)
  • Must pass a pre-employment drug screen.
  • Constantly operate a computer and other monitoring equipment..
  • Must be able to remain in a stationary position for long periods of time monitoring Intelligent Transportation Systems such CCTV camera displays, meters, law enforcement radio broadcasts, answering/responding to calls and communicating to other staff or partner agencies
Preferred Qualifications
  • Team and customer oriented, provides superior services to other related departments
  • Must be able to multi-task, working in a fast paced environment, meeting tight deadlines in a timely manner. Demonstrates flexibility by adjusting readily to changing priorities. Makes decisions independently on problems and methods using the best available information at the time
  • Must have excellent communication skills, both written and oral, and be able to effectively and tactfully communicate with many levels of personnel in a variety of environments. Must be able to tactfully navigate delicate situations with finesse and sensitivity
  • Must have strong computer skills to be able to efficiently use the software provided to maintain the operation and required data. Must be detail oriented with a strong sense of motivation and drive to constantly perform at a high level of expertise
  • Fluent English reading and writing skills to be able to read and understand guidance for day to day work requirements
  • Able to work weekends, evenings, holidays and flexible hours when necessary

Additional Information
  • This position does not include sponsorship for United States work authorization.
  • Relocation assistance is not available for this position.
What we offer
We will give you the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed. You will help us foster a culture of equity, diversity and inclusion – a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients. We will encourage you to grow and develop your career with us through our technical and professional development programs and diverse career opportunities. We believe in leadership at all levels. No matter where you sit in the organization you can make a lasting impact on the projects you work on, the teams and committees you join and our business. We offer competitive pay and benefits, well-being programs to support you and your family, and the development resources you need to advance your career. When you join us, you will connect and collaborate with a global network of experts – planners, designers, engineers, scientists, consultants, program and construction managers – leading the change toward a more sustainable and equitable future. Join us and let’s get started. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.

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