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Inbound Sales Customer Service

2 months ago

Houston, United States Kirsten and ociates Full time

This is a remote position.


The client is the world s largest home improvement retailer with nearly 400000 orangeblooded associates and more than 2200 stores in the U.S. Canada and Mexico. The typical store today averages 105000 square feet of indoor retail space interconnected with an ecommerce business that offers more than one million products for the DIY customer professional contractors and the industry s largest installation business for the DoItForMe customer.

What to Expect

Use the Effortless Call Flow to Provide an Excellent Experience on Every Call


  • Inbound sales customer service and store support

  • Assisting customers with product questions

  • Placing new orders

  • Handling existing orders returns/ replacements

  • Provide storespecific support

  • Contacting vendors for shipping information


Requirements

Capabilities of Top Performing Service Partners for this Program

  • Displays patience empathy a unique ability to manage stress the ability to work under pressure and adapt to adverse situations
  • Provides knowledgeable friendly and eloquent customer service
  • Experience working with users to identify the best solution
  • Ability to use multiple resources to provide an Effortless Customer Experience


Benefits

Affordable PPO Healthcare and Dental Options Available

- Capabilities of Top Performing Service Partners for this Program - Respond to incoming contacts from customers in a professional and efficient manner. - Maintain knowledge and ability to effectively articulate the brand, products, policies, and procedures. - Drive sales by offering to place orders and suggest complementary items based on customer needs and preferences. - Mitigate customer escalations through effective decision making and problem-solving skills. - Leverage multiple systems and tools to effectively handle customer contacts. - Simultaneously handle multiple tasks including contact handling and data processing. - Passion for working within a group environment that delivers exceptional customer experiences. - Demonstrated customer service skills, preferably in a retail and/or contact center environment. - Effective decision-making, problem-solving and follow-up skills. - Excellent verbal and written business communication skills. - Ability to multi-task in a fast-paced environment and handle shifting priorities. - Strong attention to detail. - Intermediate computer skills, including proficiency in Windows navigation and MS Office. - Luxury retail experience