Customer Service Representative

1 week ago


Houston, Texas, United States CenterPoint Energy Full time
Job Summary

As a Customer Service Representative at CenterPoint Energy, you will be responsible for receiving and responding to customer inquiries in a fast-paced environment. Your primary goal will be to promote and sell Home Service Plus products and services through inbound and outbound calls, achieving individual and team sales goals.

Key Responsibilities
  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Promote and sell Home Service Plus products and services to customers, ensuring a high level of customer satisfaction.
  • Recommend products and services to customers, explaining features and benefits to enhance their knowledge and gain their commitment.
  • Resolve customer complaints and issues, following established channels and procedures to ensure customer satisfaction.
  • Attend sales and vendor training meetings to enhance and maintain effective sales skills and product knowledge.
  • Work effectively with co-workers, vendors, and field technicians to achieve individual and team goals.
Requirements
  • High school diploma or equivalent required.
  • 1 year of sales experience in inside sales, phone sales, or retail sales environment.
  • Ability to communicate effectively, both verbally and in writing.
  • Ability to work in a fast-paced environment and meet sales goals.
What We Offer
  • Competitive pay and benefits package.
  • Paid training and professional development opportunities.
  • Flexible work schedule and paid time off.
  • Access to discounts at fitness clubs and an on-site wellness center.
  • 401(k) Savings Plan with company match.


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